topic Re: Are O2 ripping off BB 10 users? in Other Devices

Are O2 ripping off BB 10 users?

Anonymous — Tue, 28 Jan 2014 21:44:45 GMT

Now that its quite clear that BBZ10 and BBQ10 do not need or use BIS, standard data is what they utilise, why are O2 CS pushing Blackberry Bolt ons for these models. Either they don't know, its deliberate miss-selling, or it is forming the basis of an unfair contract. Could even be construed as fraud!

So buy a basic £10 paygo with as much translated to data as is reasonable or ask why your monthly contract has a bolt on that BB 10 phones (including the Z30) dont use! Either way I suspect that this little nugget when out might cause some difficulties for O2.

Re: Are O2 ripping off BB 10 users?

MI5 — Tue, 28 Jan 2014 21:46:55 GMT

We know the new BB's don't need a specific BB bolt on and so will every customer when their data won't work so there's no chance of it happening on a recurring basis.....

Re: Are O2 ripping off BB 10 users?

Anonymous — Tue, 28 Jan 2014 21:48:15 GMT

Have you directed this to O2 officially ?

Re: Are O2 ripping off BB 10 users?

perksie — Tue, 28 Jan 2014 21:49:20 GMT

When you buy a phone it's very easy to find out which tariff you need, if you have chosen the wrong one O2 will change it for you.

No drama involved and nobody is being fiddled and if you put BIS on the wrong phone it won't work.

Re: Are O2 ripping off BB 10 users?

Anonymous — Tue, 28 Jan 2014 21:50:46 GMT

understood the first part of your reply but not the second...what do you mean by their BB wont do data? If you have any non-specific data plan it will work, unless O2 are deliberately blocking it, and theyd never do that would they?

Re: Are O2 ripping off BB 10 users?

Anonymous — Tue, 28 Jan 2014 21:53:35 GMT

Ehm! nope......older models use BIS new models don't! So a general tarrif that has x amount minutes calls; x amount data will work until your data component runs out. Newer models don't need a BB anything so why do they sell it for BB10 models?

Re: Are O2 ripping off BB 10 users?

perksie — Tue, 28 Jan 2014 21:54:38 GMT

You have misread the answer, if you put BIS on a phone that doesn't use it the data won't connect.

Re: Are O2 ripping off BB 10 users?

MI5 — Tue, 28 Jan 2014 21:58:05 GMT

Honestly it's no conspiracy theory - The wrong data package won't work either way around so easy to spot and even easier to correct with a call to CS.
No fiddling, no con, no need to get excited about anything....

Re: Are O2 ripping off BB 10 users?

Anonymous — Tue, 28 Jan 2014 21:58:37 GMT

Got that already Perksie. But in shop and talking via tellybone the answers are always the same.......you need a BB bolt on for the data to work. You don't and thats my point either they are all getting it wrong or they are fibbing to get more money out of the customer.

Re: Are O2 ripping off BB 10 users?

MI5 — Tue, 28 Jan 2014 22:04:47 GMT

They would refund if they got it wrong so it won't be a ploy to get more money.

Re: Are O2 ripping off BB 10 users?

perksie — Tue, 28 Jan 2014 22:11:17 GMT

@Anonymous wrote:
. You don't and thats my point either they are all getting it wrong or they are fibbing to get more money out of the customer.

How can they get more money when you have a phone that won't connect to data?

If you call it in as a fault it will be corrected, you are creating a problem where there isn't one.

Re: Are O2 ripping off BB 10 users?

Anonymous — Tue, 28 Jan 2014 23:07:25 GMT

I'm not sure what the problem is here. I don't have the Blackberry Bolt-on and my Z10 works perfectly.

This was coming from a Bold 9900 which had BIS and had the BB Bolt-on. When I upgraded the Bolt-on was removed.

or are they now adding the Bolt-on to new BB10 users?

Re: Are O2 ripping off BB 10 users?

Anonymous — Wed, 29 Jan 2014 06:36:58 GMT

It comes across this way from the OP.

Conspiracy theories.

Re: Are O2 ripping off BB 10 users?

jonsie — Wed, 29 Jan 2014 07:48:17 GMT

Not sure if this is a personal complaint pertaining to him/her alone or they think there is widespread mis-selling situation happening. Either way the allegation is without foundation.

Re: Are O2 ripping off BB 10 users?

aldaweb — Wed, 29 Jan 2014 10:53:37 GMT

I certainly wasn't told I'd need BIS for my Z10 when I bought it as the staff in the O2 shop were well aware it didn't need it, and I'm not aware of anyone else having been told that.

There are still BB OS7 devices being sold that will require the BIS bolt on, but that's a separate matter.