topic Re: bbm in Other Devices

bbm

Anonymous — Sun, 26 Jan 2014 02:01:41 GMT

im on contract and i normally get bbm, i paid my bill yesterday and i still havent got it as it comes up with a red x can anyone help me ??

Re: bbm

Anonymous — Sun, 26 Jan 2014 02:06:35 GMT

Hi and welcome to the community.

I am assuming you paid your bill late hence why bbm not working.

It may take up to 48 hours to restart.

To avoid such issues we recommend you pay by direct debit. It saves the hassle and drama.

We are all customers on here aiming to help other customers.

Re: bbm

Anonymous — Sun, 26 Jan 2014 02:07:42 GMT

If it is not back on by Monday I would call CS on 202 to check the status of your account.

Please let us know how you get on.

Re: bbm

Anonymous — Sun, 26 Jan 2014 02:10:46 GMT

It would also be worth turning your handset off. Taking the sim out. Putting it back in and turning your phone back on to refresh your network settings.

Re: bbm

Anonymous — Sun, 26 Jan 2014 02:15:22 GMT

ive tried taking battery out and sim and putting back in but nothing, my bill was late but ive done it a few times before and it works as soon as ive paid it

Re: bbm

Anonymous — Sun, 26 Jan 2014 02:16:57 GMT

Yes all good advice as has been said it might take a while for all services to resume

Re: bbm

Anonymous — Sun, 26 Jan 2014 02:17:51 GMT

You would be best calling 202 in the morning don't bother with live chat

Re: bbm

Anonymous — Sun, 26 Jan 2014 02:18:46 GMT

try the battery again and it has done the same :s its never done this before

Re: bbm

Anonymous — Sun, 26 Jan 2014 02:19:20 GMT

i cant use live chat as I cant find it

Re: bbm

Anonymous — Sun, 26 Jan 2014 02:20:03 GMT

Would still recommend you pay by dd in future as

1. Saves the hassle
2. Your contract terms and conditions state you should pay by dd
3. Removes the possibility of o2 adding late payments to your credit rating

Re: bbm

Anonymous — Sun, 26 Jan 2014 02:21:55 GMT

I think you need to speak to customer services in case there's some sort of restriction still on your account

DONT USE LIVE CHAT wait till the morning and ring 202

Re: bbm

Anonymous — Sun, 26 Jan 2014 02:21:16 GMT

If payment date is an issue you can ask o2 to change that so it falls in line with your salary etc

Re: bbm

Anonymous — Sun, 26 Jan 2014 02:21:50 GMT

I do do dd but where I get paid monthly yhe money always comes a few weeks later

Re: bbm

Anonymous — Sun, 26 Jan 2014 02:22:56 GMT

I didn't think I could thank you

Re: bbm

Anonymous — Sun, 26 Jan 2014 02:23:33 GMT

whats wrong with live chat normally I use it and they sort problems there and then for me

Re: bbm

Anonymous — Sun, 26 Jan 2014 02:23:57 GMT

Strongly recommend avoiding live chat. We don't recommend it here as it causes more problems than it is worth.

The issue here is caused by your late payment. Whilst you have done it before and got away with it when things go wrong you end up having the hassle to sort it out.

Life is too short my friend. Make life easier and pay on time by dd. Then you won't have the hassle.

Re: bbm

Anonymous — Sun, 26 Jan 2014 02:25:46 GMT

I do dd but then I get paid late and ive done it for the last year with being late and I told them on that I would and they said there make a note of it :S and ive never had this happen before the phone is normally up and running straight away

Re: bbm

Anonymous — Sun, 26 Jan 2014 02:28:08 GMT

Ask O2 to change the date of your direct debit they will do it

Re: bbm

Anonymous — Sun, 26 Jan 2014 02:29:12 GMT

See where you are coming from but the o2 network is run by computers. A note on your account only helps if you need to phone in.

Payment is late. Computers restrict your services. You pay. Computer turns o2 back on but bbm being a separate service may get missed as in this case.

As for live chat this forum is riddled with problems created over live chat. Ok for very basic stuff but no more than that in our opinion.

That said glad to hear you have had good experience with them.

Re: bbm

gemz4the1 — Sun, 26 Jan 2014 09:54:56 GMT

When you say it comes up read, it that one just one contact or have you tried sending messages to a few contacts? I had that problem once with one contact and it turned out that they didn't have their BBM activate so they couldn't receive my messages.