topic Re: RIM Handheld Communications Manager has stopped working since updating software in Other Devices

RIM Handheld Communications Manager has stopped working since updating software

Anonymous — Mon, 04 Nov 2013 20:09:48 GMT

Hi i updated to Blackberys latest version of desktop software this morning ever since i've got this message.

RIM Handheld Communications Manager has stopped working

The software starts loading then the message comes up. I had no problem before updating. now i can't synch to save data and photos etc. I tried system restore several times, downloaded the software from Blackberry but that got so far them backtracked.

Looks like others are having the same problem with this update. Can anyone help please.

Regards Dave

Re: RIM Handheld Communications Manager has stopped working since updating software

MI5 — Mon, 04 Nov 2013 20:31:41 GMT

From the looks of it you're going to have to wait for BB to sort out another update to fix it.

Meanwhile I'll see what I can find......

Re: RIM Handheld Communications Manager has stopped working since updating software

MI5 — Mon, 04 Nov 2013 20:29:56 GMT

OK, here's the crash report from Win 7:
Problem Event Name: APPCRASH
Application Name: RIMDeviceManager.exe
Application Version: 8.0.0.25
Application Timestamp: 526ab872
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdaae
Exception Code: c06d007e
Exception Offset: 00009617
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1048
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Try this fix:

Uninstall DTM.
Delete the contents of C:\Program Files\Common Files\Research In Motion\RIMDeviceManager
reinstall DTM 7.1.0.41

Re: RIM Handheld Communications Manager has stopped working since updating software

Anonymous — Tue, 05 Nov 2013 12:15:16 GMT

That worked many thanks for your help

Re: RIM Handheld Communications Manager has stopped working since updating software

MI5 — Tue, 05 Nov 2013 13:01:29 GMT

Good news

Re: RIM Handheld Communications Manager has stopped working since updating software

aldaweb — Wed, 06 Nov 2013 18:56:44 GMT

Another thanks from me as I've just hit the same problem when trying to update the bosses spare 9900.

Re: RIM Handheld Communications Manager has stopped working since updating software

MI5 — Wed, 06 Nov 2013 19:00:12 GMT

Looks like many will run into the same issues.....