topic Re: Hotmail error in Other Devices

Hotmail error

Anonymous — Sat, 12 Oct 2013 12:07:11 GMT

I keep getting a Hotmail error message on my new Nokia Lumia 925. It was ok when I first had the phone a few weeks ago but it's happening more and more often now where it does not update for hours on end. The message reads:-

Hotmail error

Last updated ?? minutes ago

There is a problem with the certificate for dub-m.hotmail.com. Contact a support person or your service provider.

Last tried ?? minutes ago
Error code: 80048888

Can someone tell me how to solve this please? It's spoiling what is otherwise a brilliant phone as I use my e-mails a lot during the day and most of the time now I'm unable to do so!

I posted this question on the Windows Phone entral forum and was told to remove and and recreate account, which meant reseting factory settings. I did this and it took an hour to reset factory setting, I lost all my apps, BUT the error STILL appears when I go into my hotmail account. I also lost all the recent updates too including the calls and sms blocking app which I'm really unhappy abput as it means texts from two unwanteds are now able to come through again!!

Can someone please tell me who is the correct people to contact about this and how do I solve it. It seems to be a common problem with various Nokia Lumias so I cant understand why it's so difficult to reslove.

Thank you

Re: Hotmail error

MI5 — Sat, 12 Oct 2013 12:28:48 GMT

The only time I've ever had this message is if I didn't have a signal or was not data connected. When you get the next error see if you have network or a wifi connection first.

Re: Hotmail error

Anonymous — Sat, 12 Oct 2013 13:40:01 GMT

Full signal and wifi connection!

Re: Hotmail error

daydreamer — Sat, 12 Oct 2013 13:55:43 GMT

Would this be any good http://answers.microsoft.com/en-us/winphone/forum/wp8-wpemail/windows-phone-8-hotmail-error-message-80048888/c529b624-c9f6-4b74-a3b7-8d5de9c48758 read futher down to the suggestion of hitting sync

Re: Hotmail error

Anonymous — Sat, 12 Oct 2013 14:39:43 GMT

Thanks for the link, I had tried that but it made no difference as the error message still came up. I think I may have solved it though. I was being connected to BT WIFI instead of my BT Hub while at home. I've changed that and it seems ok so far. Thanks 🙂

Re: Hotmail error

MI5 — Sat, 12 Oct 2013 14:44:34 GMT

So no data connection then

Re: Hotmail error

jonsie — Sat, 12 Oct 2013 14:56:21 GMT

That would be the problem

Re: Hotmail error

Anonymous — Sat, 12 Oct 2013 16:24:56 GMT

Yes there was connection!! But like I said earlier it was connecting to the BT WIFI and NOT my home hub which made the difference. I could still connect to the internet and my Twitter account but not my Hotmail!!