topic Re: No Network Signal - wr6 area in Other Devices

No Network Signal - wr6 area

Anonymous — Mon, 07 Oct 2013 14:26:10 GMT

I have no network signal now for 6 hours - and its not just my phone my partners phone is also without a signal - yet the signal checker states there is no problems in my area - can anyone let me know what is going on please

Re: No Network Signal - wr6 area

Anonymous — Mon, 07 Oct 2013 14:34:08 GMT

Remove your sim and clean it.

Re insert and reboot.

Ring O2 on 202 contract or 4445 Payg to ensure your account is ok and to challenge the mast results.

Re: No Network Signal - wr6 area

MI5 — Mon, 07 Oct 2013 14:34:08 GMT

Quite a lot of network upgrades happening at the moment so you could be effected by this or it could be a fault not yet showing on the tracker.
Report it to O2 if it persists.....

Re: No Network Signal - wr6 area

Anonymous — Mon, 07 Oct 2013 14:34:41 GMT

yes have tried removing sim etc, but nothing, my partners phone is also the same no signal at all - very frustrating as waiting for some important calls

Re: No Network Signal - wr6 area

perksie — Mon, 07 Oct 2013 14:35:01 GMT

There is some maintenance being done on your mast on the 11th, that might help.

Re: No Network Signal - wr6 area

Anonymous — Mon, 07 Oct 2013 14:35:34 GMT

how do i report it to O2 please never had anything like this happen before

Re: No Network Signal - wr6 area

Anonymous — Mon, 07 Oct 2013 14:35:51 GMT

@Anonymous wrote:
yes have tried removing sim etc, but nothing, my partners phone is also the same no signal at all - very frustrating as waiting for some important calls

As you are waiting for important calls it is definitely worth signing up to TuGo.

Free service and you can receive calls/texts on various devices using the internet.

This will help until the issues are resolved.

Re: No Network Signal - wr6 area

jonsie — Mon, 07 Oct 2013 14:35:59 GMT

Sounds like a network issue then. As advised, report it to customer service.

Re: No Network Signal - wr6 area

MI5 — Mon, 07 Oct 2013 14:47:48 GMT

@Anonymous wrote:
how do i report it to O2 please never had anything like this happen before

Options here http://www.o2.co.uk/contactus

Re: No Network Signal - wr6 area

Anonymous — Mon, 07 Oct 2013 15:14:17 GMT

well just sent 30 minutes chatting to someone for them to tell me nothing and apparently they will contact me within 3 days to resolve the issue - well that helps (not) i have tried my sim in a different o2 phone and that sim in my phone and both phones still have no network - i was basically told i have to wait and see if the network comes on!!

Re: No Network Signal - wr6 area

Anonymous — Mon, 07 Oct 2013 15:18:37 GMT

Hi LucyLoo, I've sent you a PM, looking forward to hearing back from you.

Re: No Network Signal - wr6 area

MI5 — Mon, 07 Oct 2013 15:18:39 GMT

Sometimes repeated reports are required before they take notice 😞

Re: No Network Signal - wr6 area

Anonymous — Mon, 07 Oct 2013 15:20:09 GMT

I can only advise to keep re booting your phone every so often to see if service returns.

Hope this settles for you soon.

Re: No Network Signal - wr6 area

Anonymous — Mon, 07 Oct 2013 15:22:35 GMT

@Anonymous wrote:
well just sent 30 minutes chatting to someone for them to tell me nothing and apparently they will contact me within 3 days to resolve the issue - well that helps (not) i have tried my sim in a different o2 phone and that sim in my phone and both phones still have no network - i was basically told i have to wait and see if the network comes on!!

Not ideal but hopefully resolved soon!

I would strongly recommend TuGu for now as an interim solution at least, means you can still use your service, just through the internet instead

Re: No Network Signal - wr6 area

Anonymous — Mon, 07 Oct 2013 16:00:58 GMT

Just downloaded tugo but i cant use it as i need a code which is being sent to my mobile phone which i cant get as i have no network aaarrggghhhh help??

Re: No Network Signal - wr6 area

Anonymous — Mon, 07 Oct 2013 16:08:20 GMT

@Anonymous wrote:
Just downloaded tugo but i cant use it as i need a code which is being sent to my mobile phone which i cant get as i have no network aaarrggghhhh help??

Ahhh no way! Sorry thought you may already be signed up just not used it.

Hmm ok another option - try and either ring o2 or goto live chat and ask them to create your TuGo account (as you cannot receive the text) for you, until they fix the signal issue.

Re: No Network Signal - wr6 area

Anonymous — Mon, 07 Oct 2013 16:08:29 GMT

We can't help you with that. 😞

Have you thought about Viber or what's app as alternatives.

Re: No Network Signal - wr6 area

Anonymous — Mon, 07 Oct 2013 16:11:25 GMT

@Anonymous wrote:
We can't help you with that. 😞

Have you thought about Viber or what's app as alternatives.

They are both great alas wouldn't help with any calls they need to receive from people using their number 😞

Re: No Network Signal - wr6 area

Anonymous — Mon, 07 Oct 2013 16:12:22 GMT

Thanks everyone, will see what i can do - i was waiting for tugu app to get to the kindle fire as that is what i use the most rather than the laptop before i used it.

Re: No Network Signal - wr6 area

Anonymous — Mon, 07 Oct 2013 16:15:53 GMT

@Anonymous wrote:
Thanks everyone, will see what i can do - i was waiting for tugu app to get to the kindle fire as that is what i use the most rather than the laptop before i used it.

Absolute nightmare when offline, so feel your pain and hope you can get sorted soon!