topic sim not provisioned in Other Devices

sim not provisioned

Anonymous — Tue, 12 Mar 2019 11:01:53 GMT

My phone has been saying this since yesterday, dont have a landline to ring customer services, is there any other way to fix this??? What exactly does not provisioned mean?

Thanks

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Re: sim not provisioned

Anonymous — Tue, 02 Jul 2013 05:41:31 GMT

It means its not activated.

Either use a friends phone to ring Customer Services or use this link.

http://www.o2.co.uk/mobile/contactus

Re: sim not provisioned

Anonymous — Thu, 20 Aug 2015 13:26:35 GMT

live chat is currently offline and has been for a while ,i am trying to contact them about my sim

Re: sim not provisioned

MI5 — Thu, 20 Aug 2015 13:30:06 GMT

Do you have access to a landline to call CS?
0344 8090202
What exactly is the problem with your sim card?

Re: sim not provisioned

Anonymous — Thu, 20 Aug 2015 13:48:48 GMT

Its a replacement sim,i lost my phone,just put the new sim in a new phone and thats the message i get and no service

Re: sim not provisioned

MI5 — Thu, 20 Aug 2015 13:51:02 GMT

Right OK. So you will definitely have to call CS.
Use another mobile or landline and call the number I gave you above.
It will be easier than live chat.
Make sure they lift your account block as well as activating the sim card for you whilst you are talking to them......

Re: sim not provisioned

Anonymous — Thu, 20 Aug 2015 13:53:18 GMT

ok,thanks for the advice,i'll have to do it later,just heading out the door now,thanks

Re: sim not provisioned

MI5 — Thu, 20 Aug 2015 13:54:14 GMT

Hope all goes well.
Just let us know if you need anything else.