topic Re: Blackberry Z10 link issue in Other Devices

Blackberry Z10 link issue

Anonymous — Thu, 14 Feb 2013 18:07:03 GMT

i have windows 7 64bit, installed the link software, i can backup/restore the phone, but cannot sync pictures/music.

on the blackberry forum i have posted the problems.

http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Numerous-BlackBerry-Z10-Issues/td-p/2130047

you may not be aware of it but O2 is in charge of the BlackBerry Link software, so give them a call and have them either help you, or escalate to the Level 2 RIM support.

Re: Blackberry Z10 link issue

version7point0 — Thu, 14 Feb 2013 20:49:30 GMT

@Anonymous wrote:

you may not be aware of it but O2 is in charge of the BlackBerry Link software, so give them a call and have them either help you, or escalate to the Level 2 RIM support.

... where did you get this from?

Any issues I have had are reported directly to BlackBerry.

Logically thinking: this software is available worldwide... why would someone in Kuwait for example (they got the Z10 there today) call O2 in the UK for issues with BB Link?

Re: Blackberry Z10 link issue

MI5 — Thu, 14 Feb 2013 20:58:47 GMT

April 1st....?

Re: Blackberry Z10 link issue

Anonymous — Fri, 15 Feb 2013 02:46:41 GMT

I got it from the blackberry forum. I seem to be going round in circles. All I want is the blackberry link software to work with my windows 7 64 bit.

Funny I can backup and restore but connection errors trying to sync pictures and music. I have tried numerous things but it's still the same regardless what I do in windows or the z10.

I have other issues but this is the main one that gripes me.

edit: i have tried with cable plugged in without wifi, cable plugged in and wifi, cable not plugged in and wifi, all the same errors from my event viewer

ERROR: mDNSPlatformReadTCP - recv: 10053

596: ERROR: read_msg errno 0 (The operation completed successfully.)

588: DNSServiceGetAddrInfo v4v6 BLACKBERRY-D857.local.

send_msg ERROR: failed to write 89 of 89 bytes to fd 672 errno 10053 (An established connection was aborted by the software in your host machine.)

708: ERROR: read_msg errno 0 (The operation completed successfully.)

so i am at a loss, i have uninstalled the software/drivers/re-installed etc. still the same.

Re: Blackberry Z10 link issue

aldaweb — Fri, 15 Feb 2013 00:49:29 GMT

I am also using Win 7 64 bit and pics and docs sync up Ok for me. Are you syncing via cable or wifi. I did have an issue when connected via cable that the Z10 wasn't detected but seems fine over wifi.
haven't tried with cable since.

Re: Blackberry Z10 link issue

Anonymous — Fri, 15 Feb 2013 08:54:53 GMT

My problem with Blackberry Link is very similar. I installed Link but I had an error message saying that it was not completely installed. The software is there and opens and goes through the process of switching my phone data to my Z10 but no contacts are in my phone. I have downloaded the software three times and tried to repair it and also completely uninstalled then reinstalled it. With the same results. I know it is a software issue as I tried it on my Windows 8 64 bit pc and my 32 bit XP pc with exactley the same results. I am know painstakingly entering all my cotact details individually and still have no way of backing up my data through Blackberry Link.

Re: Blackberry Z10 link issue

Anonymous — Fri, 15 Feb 2013 13:54:28 GMT

hi, if you type event viewer in the start/search and run it, you will find alot of errors (as i have) regarding the blackberry link application.

heres some more errors:

Faulting application name: BlackBerryLink.exe, version: 1.0.0.72, time stamp: 0x5106c1c2
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xe0434352
Fault offset: 0x0000c41f
Faulting process id: 0x13c4
Faulting application start time: 0x01ce0b3c478406fe
Faulting application path: C:\Program Files (x86)\Research In Motion\BlackBerry Link\BlackBerryLink.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 234fc74f-7730-11e2-a153-02c0aa380801

--------------------------------------

Application: BlackBerryLink.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Windows.Markup.XamlParseException
Stack:

at System.Windows.Markup.XamlReader.RewrapException(System.Exception, System.Uri)
at System.Windows.FrameworkTemplate.LoadTemplateXaml(System.Xaml.XamlReader, System.Xaml.XamlObjectWriter)

-----------------------------------

i find this one interesting as it says: send_msg ERROR: failed to write 89 of 89 bytes to fd 720 errno 10053 (An established connection was aborted by the software in your host machine.)

been chatting with an o2 person:

Sandie: I've checked your account and there is a data bolt-on added on your account for Smart phones only and you are using a Blackberry phone so we have separate data bolt-on for Blackberry phones.

Sandie: Please don't worry Carl, I'll quickly change your data bolt-on for your Blackberry phone with immediate effect and you'll be able to use Internet from today mid-night.

Carl: ok

Sandie: Please give me a few minutes while I change the data bolt-on for your Blackberry phone.

Sandie: Thanks a lot for waiting Carl.

Sandie: I've just changed the data bolt-on for your Blackberry phone with immediate effect and you'll be able to use Internet from today mid-night.

Sandie: And you'll be able to sync pictures, videos etc.

Sandie: Is there anything else I can help you with?

Carl: so i have been told to escalate to the Level 2 RIM support.

Carl: ok so your saying that my bolt on will let me sync pics music

Sandie: Yes, you are absolutely right.

Carl: ok will wait til tomorrow and find out

Sandie: Please don't worry Carl, there is no any issue with your phone as it's a trusted brand.

Sandie: Yes, that would be great.

so apparently changing my bolt on to a blackberry one will let me sync my pictures and music. mmm. i await tomorrow.

Re: Blackberry Z10 link issue

MI5 — Fri, 15 Feb 2013 14:58:31 GMT

That will be interesting given that someone already posted that the Z10 doesn't use BB servers anymore.....

Re: Blackberry Z10 link issue

jonsie — Fri, 15 Feb 2013 15:24:57 GMT

Maybe, possibly, just this once Chat have got it right...But there again...

Re: Blackberry Z10 link issue

perksie — Fri, 15 Feb 2013 17:38:03 GMT

I think they need BIS for BBM, but I can't see how that will help with the problem here:

http://www.theregister.co.uk/2013/02/05/blackberry_bis_going_going/

Re: Blackberry Z10 link issue

Anonymous — Sat, 16 Feb 2013 09:55:40 GMT

so, i've checked my o2 tariff and now i have the blackberry data now, but still, you guessed it still doesn't sync my pictures/music.

didn't think it would work. so i am still in the same boat. will just have to wait maybe 2years for the updated link software, oh wait that will be the end of my contract.

great 23 months to go until my next new phone, i don't think it will be a blackberry.

getting lots more errors in the event viewer now:

Activation context generation failed for "C:\Program Files (x86)\Common Files\Research In Motion\AppLoader\MailServerMAPIProxy64.exe". Dependent Assembly Microsoft.VC90.ATL,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found. Please use sxstrace.exe for detailed diagnosis.

Activation context generation failed for "C:\Windows\Installer\{AF7EBCA4-9FAF-4DC8-8D09-67854BB84D34}\recordingmanager.exe". Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found. Please use sxstrace.exe for detailed diagnosis.

The IP address lease 169.254.142.82 for the Network Card with network address 0x426F2A088689 has been denied by the DHCP server 169.254.166.153 (The DHCP Server sent a DHCPNACK message).

Re: Blackberry Z10 link issue

Anonymous — Mon, 18 Feb 2013 11:30:26 GMT

well, i have chatted to a guy from o2 for 20 inutes, he has the exact same problem as me.

he offered a replacement z10, but i said it's not needed. it's a (connection) problem for sure. he did say there is an update to address more issues coming mid-march sometime, and i said i'd wait for that update.

meanwhile i have sideloaded some android apps. ebay, imdb, vlc, youtube. they work perfectly, lol. anyways, will await my fate.

Re: Blackberry Z10 link issue

Anonymous — Mon, 18 Feb 2013 12:48:26 GMT

I don't know how to fix the problem but I've said this once and I'll say it a million times:

YOU DON'T NEED A BLACKBERRY DATA BOLT ON TO WORK THE BB Z10! It uses BIS through your regular network now! I have A BB Z10 on regular internet and it works exactly as it should. There is NO compression anymore.

Right, now we have that out of the way, o2 has nothing to do with the BlackBerry Link software. Also, have you tried uninstalling and reinstalling? If you have, this could be an issue with your system somehow.

BlackBerry Link is relatively new piece of software from BlackBerry and is yet to go through some big updates. I would certainly recommend waiting for a few updates from them if it's not working now.

Alternatively, if you are having so many problems, link your phone using the data cable and manually move the data over using the file explorer.

Re: Blackberry Z10 link issue

Anonymous — Tue, 19 Feb 2013 18:16:26 GMT

i know that i don't need the blackberry data tariff, i was put on it without asking for it, but its back to normal now thanks to Michie Robert from o2 tech.

he gave me a few links to read/check.

http://forums.crackberry.com/blackberry-z10-f254/z10-link-backup-did-not-complete-767078/

http://supportforums.blackberry.com/t5/BlackBerry-Link/Back-up-did-not-complete/td-p/2131027

http://www.google.co.uk/search?num=100&hl=en&safe=off&tbo=d&site=&source=hp&q=blackberry+link+backup+did+not+complete&oq=blackberry+link+backup+did+not+complete&gs_l=hp.3...66911672.66952701.0.66953646.39.35.0.4.4.0.152.2936.30j5.35.0.les%3B..0.0...1c.1.2.hp.oTCy9tPFenU

anyways as i have said i will wait for updates/fixes as i am happy with everything else.

Re: Blackberry Z10 link issue

Anonymous — Wed, 20 Feb 2013 11:40:52 GMT

it seems there is an update for blackberry link, v1.0.0.76 and installed it, ran it and ...........

still won't sync. ahh well waiting for another update

edit: i use the z10's file manager to move all the pics to my sd card, then i can use the usb mass storage so i can see them in my computer. i was emailing them myself but took ages, so this way is a little easier but still time consuming.

Re: Blackberry Z10 link issue

Anonymous — Wed, 20 Feb 2013 11:18:47 GMT

You beat me to it :P. Yeah, I saw that there's an update on CrackBerry. But not many others are having issues like you are (which is strange).

As so many people have said though, why don't you skip the software all together and just use the file explorer to move stuff over?