topic Re: Pay bill from abroad in Pay Monthly

Pay bill from abroad

Anonymous — Wed, 19 Aug 2015 04:04:34 GMT

hi I am in Thailand and I have blocked my phone so I don't get any crazy bills, but I need to pay my bill now. How can I do, and I want to pay by card

Re: Pay bill from abroad

Anonymous — Wed, 19 Aug 2015 05:47:19 GMT

If you want to pay via automated message these are the numbers

Call 2729 from your mobile or ring or 0800 588 4217 from a landline and enter the mobile number you wish to pay. (If this works while being abroad I'm not 100% sure.)

You can also pay using O2's automated payment line. Call 0844 8090202 or 202 from your O2 mobile and choose option 1.3.

Alternative ways to contact O2 are in http://www.o2.co.uk/contactus and or use Live Chat.

Re: Pay bill from abroad

Cleoriff — Wed, 19 Aug 2015 06:02:30 GMT

Hi @Anonymous

As you are posting on the forum you obviously have internet so you can pay via My O2 (where it says make a payment)

http://www.o2.co.uk/myo2

There are various other ways to pay some are relevant for when abroad

http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982

If needed ...this his is the number to phone from abroad.....(for pay monthly customers...)
From abroad +44 3448090202 Free†

Re: Pay bill from abroad

Bambino — Wed, 19 Aug 2015 06:54:16 GMT

If you're a Pay Monthly customer you should be paying by Direct Debit, as you're meant to do according to the Terms & Conditions. If you were, you wouldn't be having this problem.

Re: Pay bill from abroad

MI5 — Wed, 19 Aug 2015 07:21:58 GMT

As the account is blocked (?) you may not find the option to pay in your My O2, so I think the only way is to call from a landline or another O2 phone.
It is only a free call from an O2 phone though +44 3448090202 (Free).

Re: Pay bill from abroad

Cleoriff — Wed, 19 Aug 2015 07:27:37 GMT

@MI5 wrote:
As the account is blocked (?) you may not find the option to pay in your My O2, so I think the only way is to call from a landline or another O2 phone.
It is only a free call from an O2 phone though +44 3448090202 (Free).

I did read that but was going purely on what the OP said in their opening post ie "I have blocked my phone so I don't get any crazy bills"
(Indicating that they did it...not O2) Hence my reason for including the option to pay in MyO2...

Re: Pay bill from abroad

MI5 — Wed, 19 Aug 2015 07:30:33 GMT

Yes, that was clear, but it needed clarifying just in case.

Re: Pay bill from abroad

Bambino — Wed, 19 Aug 2015 07:54:10 GMT

The OP's comment about blocking their phone is a little confusing. How do you block your own phone, and if you can, then why can't they unblock it themselves for a brief period to do whatever they need to do?

Re: Pay bill from abroad

MI5 — Wed, 19 Aug 2015 08:10:14 GMT

The only way I can think is to deliberately enter the wrong sim PIN a number of times so it locks out.
In that case, entering the correct PUK would release the block to allow CS to be called, which would not cost, providing mobile data was turned off to prevent the system jumping on the network connection.

Re: Pay bill from abroad

Cleoriff — Wed, 19 Aug 2015 08:19:15 GMT

I must admit I did find that part about 'blocking their own phone' confusing.

It does lead to other questions such as ...

1) Are they without a phone in Thailand?

2) Did they use a PC to post on the forum?

3) Or have they just turned mobile data/data roaming off and using WiFi....?

#justthinking

Re: Pay bill from abroad

MI5 — Wed, 19 Aug 2015 08:23:06 GMT

Re: Pay bill from abroad

Bambino — Wed, 19 Aug 2015 08:30:39 GMT

If you were going to block your own phone so you couldn't use it while you were abroad why bother even taking the phone with you? The easiest way to do that would be to make sure the phone is unlocked, take out the UK sim and use a local one. Job done.

Re: Pay bill from abroad

Cleoriff — Wed, 19 Aug 2015 08:33:26 GMT

@Bambino wrote:
If you were going to block your own phone so you couldn't use it while you were abroad why bother even taking the phone with you? The easiest way to do that would be to make sure the phone is unlocked, take out the UK sim and use a local one. Job done.

I agree...but you know me ...questions needed to be asked

Re: Pay bill from abroad

Bambino — Wed, 19 Aug 2015 08:35:25 GMT

Well the OP hasn't come back, so we may never get the answer.

Re: Pay bill from abroad

Cleoriff — Wed, 19 Aug 2015 08:39:48 GMT

@Bambino wrote:
Well the OP hasn't come back, so we may never get the answer.

True....I shall be thinking about it all day now

Re: Pay bill from abroad

jonsie — Wed, 19 Aug 2015 09:24:44 GMT

So simple really. Why would you take a phone abroad, cancel a direct debit knowing that you would have to make a payment whilst there.

Pay online or through the My O2 app.