topic Re: Paid a deposit of £50 for a contract but was declined the contract. £50 took anyway in Pay Monthly

Paid a deposit of £50 for a contract but was declined the contract. £50 took anyway

Anonymous — Tue, 04 Aug 2015 18:44:09 GMT

Anyone had experience with this? I tried to get through to o2 but theres a 45 minute wait.

Re: Paid a deposit of £50 for a contract but was declined the contract. £50 took anyway

Cleoriff — Tue, 04 Aug 2015 19:04:30 GMT

Hi @Anonymous

If your application was declined then O2 should be refunding your deposit. Keep checking your bank.

Best time to contact customer services is about 8.30 am http://www.o2.co.uk/contactus

Re: Paid a deposit of £50 for a contract but was declined the contract. £50 took anyway

Anonymous — Tue, 04 Aug 2015 19:18:24 GMT

Whilst again O2 profit off the £50 whilst the 'Customer' waits days and days for THEIR money back.

When will this malpractice be stopped!!!!!

Report to Trading Standards. The more they know of this, the more they can do.

Re: Paid a deposit of £50 for a contract but was declined the contract. £50 took anyway

jonsie — Tue, 04 Aug 2015 19:31:53 GMT

I find this practice deplorable. O2 take money randomly and take days to pay it back, it's really outrageous. Even if the money has just been set aside it means funds are not available to the cardholder for up to a week.

Re: Paid a deposit of £50 for a contract but was declined the contract. £50 took anyway

perksie — Tue, 04 Aug 2015 19:36:15 GMT

I'm sure they will return it to you, why there is such a delay I do not know.

I can never see me taking out a contract phone with O2.

Re: Paid a deposit of £50 for a contract but was declined the contract. £50 took anyway

Anonymous — Tue, 04 Aug 2015 19:57:37 GMT

Perhaps circumvent O2 and speak to your Banks Customer Services Department. They may be able to recover the funds faster than O2.

Re: Paid a deposit of £50 for a contract but was declined the contract. £50 took anyway

MI5 — Tue, 04 Aug 2015 20:27:44 GMT

It is probably just reserved rather than actually taken but your bank can confirm this for you. However the funds won't be released until the o2 system updates in around2 or 3 days time.

Re: Paid a deposit of £50 for a contract but was declined the contract. £50 took anyway

jonsie — Tue, 04 Aug 2015 21:03:12 GMT

My thoughts too which is why I said the funds would not be available for days.

Re: Paid a deposit of £50 for a contract but was declined the contract. £50 took anyway

MI5 — Tue, 04 Aug 2015 21:51:33 GMT

Yep, most likely.

Re: Paid a deposit of £50 for a contract but was declined the contract. £50 took anyway

gindygoo — Wed, 05 Aug 2015 09:15:39 GMT

Again I'm reading of o2 doing this to ppl...

It's really got to stop!

Come on o2 get this practice changed.

Re: Paid a deposit of £50 for a contract but was declined the contract. £50 took anyway

Anonymous — Thu, 06 Aug 2015 14:49:06 GMT

@Anonymous wrote:
Perhaps circumvent O2 and speak to your Banks Customer Services Department. They may be able to recover the funds faster than O2.

Just a thought.

How would the bank be able to get the money faster when it's O2 that have the money.

O2 have to release it surely?

Re: Paid a deposit of £50 for a contract but was declined the contract. £50 took anyway

jonsie — Thu, 06 Aug 2015 15:07:26 GMT

@Anonymous wrote:
@Anonymous wrote:
Perhaps circumvent O2 and speak to your Banks Customer Services Department. They may be able to recover the funds faster than O2.
Just a thought.

How would the bank be able to get the money faster when it's O2 that have the money.

O2 have to release it surely?

Circumvent....not heard or seen that word for at least 6 months....:smileywink:

Re: Paid a deposit of £50 for a contract but was declined the contract. £50 took anyway

perksie — Thu, 06 Aug 2015 15:32:07 GMT

@jonsie wrote:
Circumvent....not heard or seen that word for at least 6 months....:smileywink:

It happened to me once....I don't like to talk about it.