topic Re: charged on ferry in Pay Monthly

charged on ferry

Anonymous — Mon, 03 Aug 2015 13:03:27 GMT

I've been charged £40 for data while on a ferry between newcastle and amsterdam. I didn't expect to go into an international charge area, would have expected it to be EU charges which is covered by my 02 travel 2 pound a day. that is £40 for only a few MBs! how do i complain?

Re: charged on ferry

perksie — Mon, 03 Aug 2015 13:11:26 GMT

You can try but O2 have no control over your use on a ferry, we always suggest turning data off on ships for this reason.

http://www.o2.co.uk/how-to-complain

Your complaint should be against the ferry company.

Re: charged on ferry

jonsie — Mon, 03 Aug 2015 13:28:11 GMT

Unfortunately you connect automatically to the ferry own system and as you've found out they are disgustingly expensive. Make the complaint but o2 are in no way liable for usage on a ferry. They may make a goodwill gesture but they aren't compelled to. An expensive lesson for the future.

Re: charged on ferry

MI5 — Mon, 03 Aug 2015 13:33:06 GMT

It should all be listed in the ferry operators terms and conditions.

Re: charged on ferry

jonsie — Mon, 03 Aug 2015 14:31:51 GMT

It is but then again who reads them

Re: charged on ferry

MI5 — Mon, 03 Aug 2015 14:36:36 GMT

The ones who don't get caught out

Re: charged on ferry

jonsie — Mon, 03 Aug 2015 14:39:57 GMT

@MI5 wrote:
The ones who don't get caught out

Yep for the max £40....

Re: charged on ferry

MI5 — Mon, 03 Aug 2015 15:30:48 GMT

Lucky there is a cap in place or out could have been hundreds.