topic Re: O2 Refunds - How Long in Pay Monthly

O2 Refunds - How Long

Anonymous — Fri, 17 Jul 2015 21:22:32 GMT

So in April I finally had enough of o2's DREADFUL network. A network where of you were on the edge of 4g then calls and texts would fail. A network where you may see h+ on your phone but with no capacity behind it, it wouldn't work. A network where so many areas had no signal at all. A network who's coverage checker is so out of touch that people are complaining to the ASA.

Still, BT & EE beckoned for my 3 mobiles and 1 tablet. Not looked back. Signal much better and h+ works.

Of course I followed the advice from those on here and left my direct debit in place. My o2 mobile went from contract to payg. That was in April. However on the 8th June and with over £50 in credit I decided to ask for a refund of most of my credit. No problem said o2. Refund requested. I watched my bank account but no refund came. O2 didn't believe me and insisted I send them copies of my bank statements to prove I hadn't received the funds (yes every transaction - so glad they didn't see the ones from Kinky Gear Ltd - Amsterdam lol).

Earlier this week, having been over a month and despite repeated emails to senior management in o2, I had to resort to advising I would apply to the Small Claims Court as the refund STILL hasn't come. It finally arrived yesterday, one month and 7 days.

Why is this acceptable? O2 are quick enough to take your money. We have seen on here o2 are quick enough to destroy credit ratings even though they make little effort to recover debt yet when it comes to paying their bills??????

I am glad I left o2. Since Telefonica ton over they have destroyed it and Ronan Dunne has much to answer for.

Re: O2 Refunds - How Long

jonsie — Fri, 17 Jul 2015 21:31:09 GMT

Quite ridiculous in your case. Most refunds are actioned in around 14 days which I find unacceptable in this age of instant electronic payments. Yes, money taken immediately and refunds repaid grudgingly after a nice lump of interest to swell Telefonica's coffers.

Re: O2 Refunds - How Long

MI5 — Fri, 17 Jul 2015 21:34:02 GMT

It's been a network in decline for many years and it ain't gonna change now until Three step in....

Re: O2 Refunds - How Long

Anonymous — Fri, 17 Jul 2015 23:09:53 GMT

Usually refunds happen 10-14 days after it has been actioned

Re: O2 Refunds - How Long

Cleoriff — Sat, 18 Jul 2015 05:46:46 GMT

Absolutely ridiculous length of time to wait. As you say....payment is taken immediately ...but refunds take so much longer All made even worse by the fact you had to fight for it...

Now all that aside Nick...lets talk a bit more about those payments you say you made to Kinky Gear in Amsterdam please?.....

Re: O2 Refunds - How Long

Anonymous — Sat, 18 Jul 2015 07:12:11 GMT

@Cleoriff wrote:
Absolutely ridiculous length of time to wait. As you say....payment is taken immediately ...but refunds take so much longer All made even worse by the fact you had to fight for it...
Now all that aside Nick...lets talk a bit more about those payments you say you made to Kinky Gear in Amsterdam please?.....

Those payments @Cleoriff were for the packages YOU asked me to order and have sent to YOUR address.

Are you sure you want me to comment further. ......

Re: O2 Refunds - How Long

Anonymous — Sat, 18 Jul 2015 07:14:18 GMT

@Anonymous wrote:
Usually refunds happen 10-14 days after it has been actioned

Yeah fully aware of that having posted regularly on here for a year. If it had been paid in 14 days then I'd have been fine with that cos I know that to be the process.

Bit it didn't. It took 38 days which is totally unacceptable.

Re: O2 Refunds - How Long

Cleoriff — Sat, 18 Jul 2015 07:19:44 GMT

Good try Nick....re the kinky gear being for me. Pack of lies.....I would NEVER purchase from Amsterdam

@jonsie knows that .....as all mine is delivered from Thailand

Re: O2 Refunds - How Long

jonsie — Sat, 18 Jul 2015 10:45:51 GMT

@Cleoriff wrote:
Good try Nick....re the kinky gear being for me. Pack of lies.....I would NEVER purchase from Amsterdam
@jonsie knows that .....as all mine is delivered from Thailand

sshhh.....