topic Re: Myo2 website broken in Pay Monthly

Myo2 website broken

Anonymous — Fri, 17 Jul 2015 10:34:07 GMT

The o2 website has a number of broken links. The function to select past bills is broken and is stuck in a loop and so will only show the detail for the current bill - very amateur!

Re: Myo2 website broken

Cleoriff — Fri, 17 Jul 2015 11:03:14 GMT

Hi @Anonymous

Have you tried this...I have just checked and mine seems to be working n MyO2 http://www.o2.co.uk/myo2

View your latest bill in My O2

Scroll down to see 6 previous bills and click on one of those.

Scroll down to the bottom of that bill and click on View and print older bills

That will bring up the old style web page

Click on 'recent charges' in the left hand blue menu.

Click on 'what I've used'

Click on voice calls and you should see numbers called since your last bill.

Re: Myo2 website broken

jonsie — Fri, 17 Jul 2015 11:06:53 GMT

Follow those steps and you can see everything you need. Hopefully we will get a direct link soon as we have asked for improvements.

Re: Myo2 website broken

Cleoriff — Fri, 17 Jul 2015 11:11:43 GMT

It really is about time it was sorted. No-one should have to go round and round the houses to bring up a simple bill...:smileysad:

Re: Myo2 website broken

jonsie — Fri, 17 Jul 2015 11:13:00 GMT

O2 must have other priorities....

Re: Myo2 website broken

MI5 — Fri, 17 Jul 2015 12:24:56 GMT

o2 improved it to where it is now remember. They like it like this!

Re: Myo2 website broken

perksie — Fri, 17 Jul 2015 17:19:00 GMT

@MI5 wrote:
o2 improved it to where it is now remember. They like it like this!

I've been with O2 since 2008 and their site has always had issues, I don't know of any other company that allow there prime online site to stay like this.

Re: Myo2 website broken

MI5 — Fri, 17 Jul 2015 17:09:48 GMT

Maybe they don't see this particular one as "an issue"?

Re: Myo2 website broken

perksie — Fri, 17 Jul 2015 17:21:11 GMT

I often wonder if anyone one person has control over it, I suspect it's run by a "commitee", where nobody has the overall say.

Re: Myo2 website broken

jonsie — Fri, 17 Jul 2015 17:30:50 GMT

Very unprofessional and I don't know of any other site with so many issues.

Re: Myo2 website broken

Cleoriff — Fri, 17 Jul 2015 17:35:34 GMT

Perhaps they think if you can't keep a constant check on your bill.....you will carry on overspending. ...

Re: Myo2 website broken

perksie — Fri, 17 Jul 2015 18:31:10 GMT

@Cleoriff wrote:
Perhaps they think if you can't keep a constant check on your bill.....you will carry on overspending. ...

That would be far too simple, it's either incompetence or they don't regard it as being that important.