topic Re: My contract in Pay Monthly

My contract

Anonymous — Fri, 17 Jul 2015 10:42:41 GMT

This is regarding my contract . I do have the sufficient funds to pay this as I am currently unemployed . Is there any way I can get my line back as I have very important calls coming through.

Re: My contract

jonsie — Fri, 17 Jul 2015 11:03:41 GMT

First off you need to call customer service and make the payment.

We are all customers so have no access to your account, how overdue your payment is due or whether there is a connection charge.

Re: My contract

Cleoriff — Fri, 17 Jul 2015 11:06:43 GMT

If you speak to customer services they may be able to work out a payment plan for you. You will need to speak to someone asap though. Please dont leave it...

Re: My contract

MI5 — Fri, 17 Jul 2015 12:27:32 GMT

I assume you mean you do not have sufficient funds to pay?
If so, no, there is no way you can be reconnected.
Depending on how long it has been disconnected O2 will also release your debt (for the full contract amount) to a debt collection agency and you will be required to pay it all off through a third party then.

Re: My contract

Bambino — Fri, 17 Jul 2015 13:02:16 GMT

Sadly I think @MI5 is correct and that the OP inadvertently left out the 'not'. There won't be any reconnection until what's owed is paid in full, along with a reconnection charge as well, I fear. I'm sure this isn't what the OP wanted to hear, but that's the way it is.

Re: My contract

Anonymous — Fri, 17 Jul 2015 13:08:25 GMT

Also if you don't pay they will leave a black mark on your credit history

Re: My contract

jonsie — Fri, 17 Jul 2015 13:14:29 GMT

That will already have been correctly applied depending on how overdue the payment is.

Re: My contract

Anonymous — Fri, 17 Jul 2015 13:16:04 GMT

My guess is a few days or possibly weeks

Re: My contract

Cleoriff — Fri, 17 Jul 2015 14:01:37 GMT

I actually understood the op to mean they did 'not' have sufficient funds to pay due to the rest of their sentence about being unemployed. (Hence the suggestion of ringing CS re a possible payment plan)

Re: My contract

jonsie — Fri, 17 Jul 2015 14:03:21 GMT

Same advice though, call customer service. ..

Re: My contract

MI5 — Fri, 17 Jul 2015 14:11:50 GMT

and no reconnection without full payment either.

Re: My contract

gindygoo — Fri, 17 Jul 2015 14:13:58 GMT

Plus the reconnection charge?

Re: My contract

jonsie — Fri, 17 Jul 2015 14:17:12 GMT

Whoever the important calls are from need to be contacted straight away too with an alternate number or other means of getting in touch. Maybe a P&G sim is the short term solution.

Re: My contract

MI5 — Fri, 17 Jul 2015 14:24:31 GMT

@gindygoo wrote:
Plus the reconnection charge?

I would think so, yes.