topic Re: New contract - Transfering number from old network using PAC code in Pay Monthly

New contract - Transfering number from old network using PAC code

Anonymous — Sun, 12 Jul 2015 14:12:11 GMT

HI there

i recently changed to O2 and using the online form gave my PAC code so that i can retain my old number, i did this 24 hours ago but still nothing has happened. I also have not recieved an email or anything saying my request has been recieved or anything of the like.

Is this normal? any help will be greatly appreciated

thanks

Re: New contract - Transfering number from old network using PAC code

MI5 — Sun, 12 Jul 2015 14:24:22 GMT

You should get an email to confirm but I believe ports only take place Mon-Fri.
I would give CS a call tomorrow to confirm all OK.
http://www.o2.co.uk/contactus

Re: New contract - Transfering number from old network using PAC code

jonsie — Sun, 12 Jul 2015 14:38:40 GMT

Definitely give them a call in the morning to confirm they have received it .

Re: New contract - Transfering number from old network using PAC code

Anonymous — Sun, 12 Jul 2015 14:41:22 GMT

hi @Anonymous

If everything goes according to plan, it will go trough on Tuesday

Re: New contract - Transfering number from old network using PAC code

MI5 — Sun, 12 Jul 2015 14:47:39 GMT

If I'm understanding your post correctly you filled the form in yesterday (Sat) which means it won't be actioned until tomorrow.
It should then be 24 hours after that.

Re: New contract - Transfering number from old network using PAC code

jonsie — Sun, 12 Jul 2015 15:40:48 GMT

...as long as they have received it...personally I don't have a lot of confidence in online forms where o2 are concerned.

Re: New contract - Transfering number from old network using PAC code

Anonymous — Sun, 12 Jul 2015 16:02:20 GMT

OK I'll ring tomorrow to confirm that they have received it, thanks for all the replies

Re: New contract - Transfering number from old network using PAC code

jonsie — Sun, 12 Jul 2015 16:55:11 GMT

Let us know when it's sorted please.