topic Re: No data connection on Mercedes Benz car in Pay Monthly

No data connection on Mercedes Benz car

Anonymous — Fri, 03 Jul 2015 21:49:48 GMT

Hi
I bought a brand new 2015 MB S class in March this year. I use iPhone 6 plus on O2 monthly. Since March, I failed to establish any internet connection to the command system. The dealer tried several times to no avail. Blue tooth, tethering and wi fi all switched on. I can make and receive phone calls, but no internet at all. It gives me this message (internet connection is temporary unavailable). I have another car BMW X5 there no problem whatsoever. First it has its own internet connection which is independent from the phone and second it works all over the UK even where there is no network phone connection. My questions are: is the problem with MB is related to O2 or is it a problem in the car itself? And why MB uses the phone network to connect? Appreciate answers please thanks

Re: No data connection on Mercedes Benz car

MI5 — Fri, 03 Jul 2015 23:06:06 GMT

It's an ongoing issue which is effected by the O2 carrier file on iPhones.
Other networks work OK and changing the apn to "mobile.o2.co.uk" enables the connection but cuts off some other specific iPhone features, such as visual voicemail.
Another thread here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Internet-connection-in-Mercedes-C-Class/m-p/839086/highlight/true#M86336

Re: No data connection on Mercedes Benz car

Anonymous — Mon, 06 Jul 2015 10:05:44 GMT

Hi @Anonymous and welcome to the community! Did you try MI5's recommendation?

Re: No data connection on Mercedes Benz car

Anonymous — Mon, 06 Jul 2015 22:25:20 GMT

Hi thanks for that. I will try it tomorrow and feedback to you.

Re: No data connection on Mercedes Benz car

Anonymous — Thu, 09 Jul 2015 22:26:34 GMT

Hi
I've tried everything with no success. No other options. The dealer can't fix it. Not sure what can be done to get connected. I have tried M15 recommendation it didn't work. Any ideas? Thanks

Re: No data connection on Mercedes Benz car

MI5 — Fri, 10 Jul 2015 07:17:35 GMT

Nothing else we can suggest.
It's clearly a problem with the O2 apn so all you can do is call CS and ask for tech services to look into the problem for you.