topic Re: Bundle Help in Pay Monthly

Bundle Help

Anonymous — Wed, 08 Jul 2015 10:54:04 GMT

Hi, I'm hoping someone can just clarify a few things in relatin to the O2 bundles as I am quite confused and can't seem to find any clear information to answer my questions.....

My daughter bought me a new phone a few weeks ago, which included a £20 bundle. We have looked at the various bundles that would be suitable for me going forward and I think I would be fine with a £10 bundle for my usage.

So my first question is - Can I assign my payment card for this £10 to come out of my account monthly automatically? Or do I just call up/text every month to pay £10 which would renew my bundle?

Also - if I did have the £10 automatically deducted from my account every month, what happens if I hit my limit on my texts, calls or data on my bundle? Would it take money from my account for this?

Ideally I would like to pay my £10 per month for the bundle, and if I hit my limit I would like to add an extra £5 to tie me over or maybe renew my bundle early. I don't really want to spend more (or much more) that £10 per month. Equally - I don't want to end up with a bill that I wasn't expecting.

I am not very knowledgable when it comes to mobile usage and I know I could easily do something that I would end up being charged a lot for without realising.

Can someone please help to clarify all of this?

Thanks

Glo

Re: Bundle Help

MI5 — Wed, 08 Jul 2015 10:58:18 GMT

Hi, firstly you need to call 4445 and register a credit or debit card.
Once registered, you can log into your "My O2" http://www.o2.co.uk/myo2 and set up a recurring payment of £10 each month. This will automatically renew your bundle on your anniversary date.
If you run out of allowances mid month you can make a manual top up (card, voucher, ATM etc) and any usage will come out of this top up, but your bundle will not renew until your anniversary date.

Re: Bundle Help

Anonymous — Wed, 08 Jul 2015 10:59:41 GMT

http://www.o2.co.uk/help/pay-and-go/big-bundles

Re: Bundle Help

version7point0 — Wed, 08 Jul 2015 11:42:45 GMT

Remember to change your curent bundle to the £10 version for 250 minutes, 1000 text and 500mb of internet.

To do this just text "10BUNDLE" to "21300" or call "4444" from your mobile.

Alternatively pop into store or request the change your tariff under the My O2 section of the website as detailed by @MI5

Re: Bundle Help

Anonymous — Wed, 08 Jul 2015 12:52:38 GMT

OK thanks very much for this info.

In addition - I am soon going on holiday. Do you know if my bundle work abroad?

I don't want to do a lot, but would like to text my daughter and maybe sent her a couple of pics on Whatsapp.

Also - possibly Skype (if I can figure out how to use it!).

Thanks

Glo

Re: Bundle Help

jonsie — Wed, 08 Jul 2015 12:56:17 GMT

No usage is for the UK only.

Just switch off mobile data overseas and use wifi.

Re: Bundle Help

MI5 — Wed, 08 Jul 2015 12:57:05 GMT

Bundle allowances are only able to be used in the UK.
You will need extra credit (money) on your phone to use when abroad.
Rates here http://international.o2.co.uk/internationaltariffs/travelling_abroad

Re: Bundle Help

Anonymous — Wed, 08 Jul 2015 16:48:16 GMT

Great, thanks for your help.

Re: Bundle Help

MI5 — Wed, 08 Jul 2015 16:50:27 GMT

Anytime and if there is anything else you need, just ask

Re: Bundle Help

jonsie — Thu, 09 Jul 2015 08:23:32 GMT

Enjoy your holiday