topic Re: extra minutes charges in Pay Monthly

extra minutes charges

Anonymous — Mon, 06 Jul 2015 19:02:53 GMT

Hi,
I've just been billed an extra £6.25 for phone calls for to a UK mobile whilst in the UK this weekend. I assumed I was over my minutes allowance from which I get 500 as I upgraded my contract last Thursday and based on this I should have plenty of minutes left over 200 hundred.

Re: extra minutes charges

Cleoriff — Mon, 06 Jul 2015 19:23:25 GMT

Hi @Anonymous It may well be your new contract has not updated itself yet.

You should contact CS asap to check this out on your account.... http://www.o2.co.uk/contactus

Re: extra minutes charges

Anonymous — Mon, 06 Jul 2015 19:52:56 GMT

You will get a pro rata small allowance until your anniversary date

Re: extra minutes charges

MI5 — Mon, 06 Jul 2015 20:16:38 GMT

Check in your My O2. It will tell you what mins you have, when they reset and what the charges are for.
http://www.o2.co.uk/myo2

Re: extra minutes charges

Anonymous — Mon, 06 Jul 2015 20:51:34 GMT

You would have received a pro rata allowance until your next billing date, you would then receive the full allowance.

Re: extra minutes charges

MI5 — Mon, 06 Jul 2015 21:26:02 GMT

@Anonymous wrote:
You would have received a pro rata allowance until your next billing date, you would then receive the full allowance.

This is correct, but usually it's just one day after the contract starts that you get the pro rata allowance for, so by the weekend, it should be the full allowance.