topic Re: Unlimited texts and I am charged for them in Pay Monthly

Unlimited texts and I am charged for them

Anonymous — Thu, 02 Jul 2015 06:45:00 GMT

i have unlimited texts but on my resent bill I found I have been charged for some texts, funny is that on same day I had free texts to that number! Person was abroad but it shouldn't matter as far as I know.

Re: Unlimited texts and I am charged for them

Anonymous — Thu, 02 Jul 2015 09:43:38 GMT

Your right, it shouldnt matter if that person is abroad, as long as its a UK number to get your free texts. Just to check, it hasnt converted it to MMS or anything has it? You'd probably be best to call customer service so they can check your bill

Re: Unlimited texts and I am charged for them

perksie — Thu, 02 Jul 2015 12:13:28 GMT

You can check your bill in MyO2 to see what you have been charged for.

Re: Unlimited texts and I am charged for them

gindygoo — Fri, 03 Jul 2015 09:03:29 GMT

If you've been aging emojis to your texts they can turn them into MMS messages which are chargeable..!

Could this be the cause?

Re: Unlimited texts and I am charged for them

Cleoriff — Sat, 04 Jul 2015 09:32:00 GMT

Hi @Anonymous

Have a look at this help thread.....it tells you about texts MMS and the problems when you add an emoticon to a text...and texts should be free if to another UK or O2 number (dependent on your tariff)

http://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-p/689503

Re: Unlimited texts and I am charged for them

jonsie — Sat, 04 Jul 2015 16:29:42 GMT

Normally always down to not understanding how adding smilies can convert to mms. Always turn on character count, tick warning when converting to mms and be very aware before a message is sent. Better yet use whatsapp or any of the free apps to send lengthy messages or picture messages or smiley faces. Everyone in this day and age has one or more of the free apps. Above all don't send group messages.

Re: Unlimited texts and I am charged for them

Anonymous — Sat, 04 Jul 2015 18:01:44 GMT

Once u reach set amount of charecters sms converts to mms. Depending on ur phone model u can set a notification which signals when message converts. My galaxy s5 is set to vibrate as change occurs. Then its just a case of a quick edit to trim text to below max charecters. Good luck.

Re: Unlimited texts and I am charged for them

Cleoriff — Sat, 04 Jul 2015 18:03:24 GMT

Yes my Samsung notifies me with a flash up message on screen

Re: Unlimited texts and I am charged for them

Anonymous — Thu, 09 Jul 2015 08:21:38 GMT

Hi @Anonymous did you find out what was the reason behind the extra charge?