topic Minus Balance Brought Forward in Pay Monthly

Minus Balance Brought Forward

murph01 — Wed, 24 Jun 2015 10:08:37 GMT

I received my monthly bill and it's saying the balance is £16.50 which is strange because my usual bills are around £40 mark. When I went into the breakdown it says 'balance brought forward -£30.80'.

I'm not sure what that means? Do I only owe £16 or do I owe £30+16=£46? I'm confused as to why I have a minus balance brought forward anyway. I pay monthly by direct debit and although I've never missed a payment I've never paid extra either?

Any help would be great!

Re: Minus Balance Brought Forward

MI5 — Wed, 24 Jun 2015 10:07:32 GMT

A minus figure is a credit on your account.

Re: Minus Balance Brought Forward

murph01 — Wed, 24 Jun 2015 10:09:13 GMT

So I will be getting £30 credited to my account?

Re: Minus Balance Brought Forward

jonsie — Wed, 24 Jun 2015 10:10:50 GMT

Yes you only owe £16.50. You've had a refund or a credit for something. Check in My O2.

Re: Minus Balance Brought Forward

MI5 — Wed, 24 Jun 2015 10:11:43 GMT

Yes, £30.80 has been credited to your account for some reason.
Only you can guess why but your My O2 should give you clues.

Re: Minus Balance Brought Forward

murph01 — Wed, 24 Jun 2015 10:15:10 GMT

I've no idea everything seems to be exactly the same as it was last month/month before and I wasn't credited anything.

Aw well I'm not going to complain if they want to give me money let them at it

Re: Minus Balance Brought Forward

MI5 — Wed, 24 Jun 2015 10:16:07 GMT

As it's in your favour, I wouldn't worry about it

Re: Minus Balance Brought Forward

jonsie — Wed, 24 Jun 2015 10:17:11 GMT

Had any credits or rewards to be transferred from payandgo?

Re: Minus Balance Brought Forward

murph01 — Wed, 24 Jun 2015 10:17:41 GMT

Thanks for your help!

Re: Minus Balance Brought Forward

murph01 — Wed, 24 Jun 2015 10:19:35 GMT

No not that I know of?? I had another contract but it ended in May and this is one is completely fresh I changed number and treated it totally seperate. Unless they somehow added the 2 together but I never even said I had contract before so I'm not sure how they would of done that.

Re: Minus Balance Brought Forward

perksie — Wed, 24 Jun 2015 13:22:49 GMT

That will be it, an overpayment for your earlier contract.

Re: Minus Balance Brought Forward

jonsie — Thu, 25 Jun 2015 05:10:32 GMT

It will be an adjustment for your previous account, it would have been done automatically by the system when changing over.

Re: Minus Balance Brought Forward

gindygoo — Thu, 25 Jun 2015 12:31:50 GMT

Even if the customer hadn't linked their accounts? They said they've treat it as a new account, different number and so on..

Mind u, if I think of it turned on its head. Say someone left owing a balance, then opened a new contract. I'll bet o2 would definitely add the owing balance into their new contract.

Hah answered my own question!

Re: Minus Balance Brought Forward

Anonymous — Sat, 20 May 2017 22:23:14 GMT

I paid my bill and when I went on the breakdown part of it it say balance brought forward £172 bit then on the balance due bit it says -207 what do I have to pay

Re: Minus Balance Brought Forward

MI5 — Sat, 20 May 2017 22:31:33 GMT

@Anonymous wrote:
I paid my bill and when I went on the breakdown part of it it say balance brought forward £172 bit then on the balance due bit it says -207 what do I have to pay

Nothing to pay. You are £207 in credit.