topic Re: Contract end date in Pay Monthly

Contract end date

Anonymous — Sun, 21 Jun 2015 12:29:08 GMT

Confusion over contract end/ upgrade date not helped by no details displayed on website. Rang customer services who said that it was due to contract being made at carphone warehouse. Confusion would have been avoided if o2 were more transparent and to provide this basic but essential information to all customers. Requested that they make this improvement for the benefit of other customers as I will be leaving.

Re: Contract end date

MI5 — Sun, 21 Jun 2015 12:35:19 GMT

It will tell you in your My O2 http://www.o2.co.uk/myo2

Re: Contract end date

jonsie — Sun, 21 Jun 2015 12:35:20 GMT

It shouldn't make any difference where you took out the contract , your contract is with O2 and the upgrade date should be showing in My O2.

Re: Contract end date

Anonymous — Sun, 21 Jun 2015 13:21:54 GMT

Like @jonsie just said, the effective upgrade date doesn't change depending on where you got your phone from. Having said that, there was a retentions offer for customers still not on refresh where they would wave the fees if the contract was in the last 3 months... Just guessing... and if there is no upgrade date showing on My O2 it needs to be reported to customer services that will send it to the IT department to get your My O2 fixed.

Re: Contract end date

MI5 — Sun, 21 Jun 2015 13:35:02 GMT

Are you using the correct log in for your My O2?
The full details will be displayed regardless of where phone came from.
Sounds like you got a CS adviser who didn't know what they were talking about to me.