topic O2 refresh in Pay Monthly

O2 refresh

Anonymous — Sun, 21 Jun 2015 08:48:13 GMT

3 weeks ago I was in a O2 store and asked the floor sales man while browsing phones if O2 refresh would automaticly start or did i Need to set it up, I was told if my contract had ended O2 refresh would start, but I have just been charged my full bill !!! As you can imagine im not very happy about it especially as I have 2 contracts out with out with you !

Re: O2 refresh

Cleoriff — Sun, 21 Jun 2015 09:02:53 GMT

You were misinformed. As I understand it, you need to officially upgrade to refresh...

You either need to go back instore or contact customer services to sort this out http://www.o2.co.uk/contactus

http://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/m-p/877701

http://www.o2.co.uk/refresh

Re: O2 refresh

Anonymous — Sun, 21 Jun 2015 09:01:47 GMT

Hi @Anonymous

There can be a number of reasons...Did you take the O2 refresh out as a new connection or an upgrade on your old number?

Re: O2 refresh

jonsie — Sun, 21 Jun 2015 09:09:16 GMT

Do you now have one contract or two?

Re: O2 refresh

MI5 — Sun, 21 Jun 2015 11:01:21 GMT

Refresh is automatic when you start a new contract directly with O2 but an old non refresh contract will not automatically revert to refresh.
To get refresh you need to upgrade your old contract to a new one, or you can change your old contract to a Simplicity sim only tariff and keep your old phone. This will reduce your current contract bill price.