topic Re: O2 phone coverage greatly reduced in PE9 area. Why in Pay Monthly

O2 phone coverage greatly reduced in PE9 area. Why

Anonymous — Fri, 19 Jun 2015 08:52:46 GMT

I have checked with other O2 users and all agree that the phone service is reduced and sometimes non existent for the last week or so. Any ideas why?

Re: O2 phone coverage greatly reduced in PE9 area. Why

MI5 — Fri, 19 Jun 2015 08:57:24 GMT

Check your postcode here for any details of repairs, maintenance or network upgrades.

http://status.o2.co.uk/

Re: O2 phone coverage greatly reduced in PE9 area. Why

Cleoriff — Fri, 19 Jun 2015 08:57:48 GMT

Hi @Anonymous

Have a look at this help thread

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

Re: O2 phone coverage greatly reduced in PE9 area. Why

Cleoriff — Fri, 19 Jun 2015 09:17:54 GMT

Here are the live results for your area. No problems according to this If you do it yourself...then remember to press the disagree button...:smileywink:

Re: O2 phone coverage greatly reduced in PE9 area. Why

MI5 — Fri, 19 Jun 2015 09:23:35 GMT

It's important to input the full postcode though as "PE9" could cover a large area serviced by a number of masts.

Re: O2 phone coverage greatly reduced in PE9 area. Why

Cleoriff — Fri, 19 Jun 2015 09:34:15 GMT

@MI5 wrote:
It's important to input the full postcode though as "PE9" could cover a large area serviced by a number of masts.

Agree Rich...I only had PE9 to work on....(and that is a pretty generic result really)

Re: O2 phone coverage greatly reduced in PE9 area. Why

obleeding2 — Fri, 19 Jun 2015 09:40:15 GMT

Nope. Still no signal.

A little customer service would have neen nice warning me not to arrange this week off as I would be in a mobile black hole.

Who do I contact to find out when the work will be completed?

Re: O2 phone coverage greatly reduced in PE9 area. Why

Anonymous — Fri, 19 Jun 2015 09:51:45 GMT

If you ring or live chat you might be able to find out it will depend on if its planned maintenance and they have the parts and man power to fix or if its been damage or theft of the wires etc and they need to get parts in. Ive just come off the phone to 3 about my local mast and they were able to tell me when it was due to be completed.

Re: O2 phone coverage greatly reduced in PE9 area. Why

Cleoriff — Fri, 19 Jun 2015 09:53:48 GMT

@obleeding2 wrote:
Nope. Still no signal.
A little customer service would have neen nice warning me not to arrange this week off as I would be in a mobile black hole.
Who do I contact to find out when the work will be completed?

https://www.o2.co.uk/getupdates?network

Re: O2 phone coverage greatly reduced in PE9 area. Why

MI5 — Fri, 19 Jun 2015 09:55:05 GMT

The only way is to register for updates from the automated system.

Re: O2 phone coverage greatly reduced in PE9 area. Why

jonsie — Fri, 19 Jun 2015 10:23:23 GMT

O2 unfortunately don't give timescales unless the work is scheduled maintenance which is available on the link above.

Re: O2 phone coverage greatly reduced in PE9 area. Why

Anonymous — Fri, 19 Jun 2015 12:47:30 GMT

It's all to do with weather, land access permission etc as to how quickly the work can be done

Re: O2 phone coverage greatly reduced in PE9 area. Why

Anonymous — Sat, 20 Jun 2015 10:28:51 GMT

Hi @Anonymous

without the full post code it's a bit difficult to give you a lot of details, but checking the area in General, there have been quite a few outages (planned) so they are in the area.

Stamford Town,Wothorpe, Stamford,Wittering, Market deeping ,Greetham. These are all the mast in the area being worked on, on and off for the last couple of weeks and until the first week of July.

What you are saying doesn't seem to be reported, as you can see from the coverage checker, so you should ring customer services and report it.

Also , if you call customer services you can register your phone or email to get alerts about the current situation and when it's going to get fixed.

Hope this helps