topic Re: O2 email? in Pay Monthly

O2 email?

Anonymous — Mon, 08 Jun 2015 17:25:22 GMT

I was wondering how I can contact O2 via email?

I've had my pay monthly phone stolen in Costa Rica so I need to have it blocked but I'm travelling alone so I can't phone O2 as it says to on their website. Also live chat says offline despite it being between the online hours in UK time.

If anyone knows a way around this that would be very helpful!

Thanks,

Alan

Re: O2 email?

perksie — Mon, 08 Jun 2015 17:39:57 GMT

There is no email contact for O2 as it would be insecure, the number you need is here, so it's best to find a phone you can use.

http://www.o2.co.uk/help/phones-and-devices/lost-or-stolen-device

You cold try online chat again if there's no other way.

Re: O2 email?

Cleoriff — Mon, 08 Jun 2015 17:35:32 GMT

From abroad

This is the number to phone from abroad.....(for pay monthly customers...)

From abroad

+44 3448090202

Free†

Edited to add... @perksie's link is better than mine so use his...(apologies perksie...slow typing)

Re: O2 email?

jonsie — Mon, 08 Jun 2015 18:22:35 GMT

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=lost_stolen&case=Lost/Stolen%20Form

Re: O2 email?

perksie — Tue, 09 Jun 2015 22:42:33 GMT

Thanks @jonsie I forgot that page existed.

Re: O2 email?

Anonymous — Thu, 11 Jun 2015 15:27:36 GMT

Hi @Anonymous I hope you find the replies useful, let us know if you need help with any other thing. And enjoy your trip!!