topic Re: Access charge in Pay Monthly

Access charge

Speccy — Thu, 28 May 2015 12:22:02 GMT

I've had a txt from O2 system nag 08 numbers will be charged an access fee of 25 p when it comes in soon that 08 numbers are free. Does this mean dialling a freefone 0800 number will incur a 25 p charge? Tried the live chat & no use at all!

Re: Access charge

MI5 — Thu, 28 May 2015 12:24:39 GMT

Currently they are chargeable but will have to free on all networks by the end of the year.

Re: Access charge

MI5 — Thu, 28 May 2015 12:26:45 GMT

Costs are per minute too.
Detailed here (note the free to call 08 numbers also)
http://www.o2.co.uk/help/everything-else/special-numbers

Re: Access charge

perksie — Thu, 28 May 2015 12:43:21 GMT

From the O2 Special Numbers page:

0800 and 0808

Freephone numbers starting 0800 or 0808, which are generally already free from landlines, will be free for consumers to call from mobile phones from 1 July 2015. After that date, you will not be charged for calling any number starting 0800 or 0808 from your O2 phone

It looks to me as if the 25p access charge is for calling other 08 numbers.

Re: Access charge

Cleoriff — Thu, 28 May 2015 12:53:28 GMT

I have had the same text in today. It reads as follows....

O2: We are changing how we charge you.

If you call 08,09 or 118 numbers, look out for changes as to how these will be charged from July 1st

We'll charge 25p a minute as an access charge to connect you. For info visit www.ukcalling.info

Re: Access charge

MI5 — Thu, 28 May 2015 12:58:09 GMT

So o2 still insist on charging for a free phone call !!
What a load of .....

Re: Access charge

jonsie — Thu, 28 May 2015 13:01:29 GMT

A little ambiguous and we really need to see those charges reflected on the account.

Re: Access charge

MI5 — Thu, 28 May 2015 13:04:48 GMT

I'm getting a little tired of all the hidden costs and hard to find info regarding the chargeable 07 and 08 numbers.
It's about time all 08 were free and any numbers that were chargeable came under different prefixes.

Re: Access charge

jonsie — Thu, 28 May 2015 13:32:26 GMT

It really is getting ever more difficult to know what is chargeable outside allowances but both the network and governing bodies need to sort it out now. Why we have to wait a couple of years for change is way beyond reasonable.

Re: Access charge

MI5 — Thu, 28 May 2015 13:47:56 GMT

If only ofcom had a spine and did what it was there for, then the consumers would be protected!

Re: Access charge

Cleoriff — Thu, 28 May 2015 15:52:44 GMT

I found the text quite confusing...a bit like 'have some free calls..oh and pay 25p for connection.'.

Re: Access charge

Poppysmum — Thu, 28 May 2015 15:55:59 GMT

@Cleoriff wrote:
I found the text quite confusing...a bit like 'have some free calls..oh and pay 25p for connection.'.

Thats exactly how i read my text. God help me trying to explain that to my mum

Re: Access charge

MI5 — Thu, 28 May 2015 16:06:27 GMT

Flippin madness gone mad !!!

Re: Access charge

perksie — Thu, 28 May 2015 16:08:38 GMT

You have to wonder who composes these messages.

Re: Access charge

Anonymous — Thu, 28 May 2015 19:10:51 GMT

I had the same text, funny enough Sky Talk is doing the same thing and they say that if you are not happy with the charges then you can cancel your contract with NO PENALTY. I wonder if this applies to mobile contracts as well as they are changing the T & C's.

Re: Access charge

PhoneChanger — Fri, 29 May 2015 15:18:48 GMT

You'd have to be able to prove that the changes were detrimental to you in order to cancel your contract penalty free, plus lets not forget these changes are being brought in through the government rather than by choice at the mobile network end so they are unlikely to let you leave.

Re: Access charge

gindygoo — Sun, 31 May 2015 12:08:58 GMT

I've had this text, but hold on.... Aren't the new rules insisting that calling 0800 0808 numbers should be free?

Confused, isn't the word lol!

Charlie.

Re: Access charge

MI5 — Sun, 31 May 2015 12:11:08 GMT

That was the implication but yet again woolly ofcom guidelines leave the customer open to abuse.

Re: Access charge

jonsie — Sun, 31 May 2015 12:19:40 GMT

Free to call but costs you 25p connection wtf....sod o2!

Re: Access charge

MI5 — Sun, 31 May 2015 12:32:19 GMT

25p PER MINUTE !!!!