topic Re: Keep My Number LOL in Pay Monthly

Keep My Number LOL

Anonymous — Sat, 16 May 2015 14:22:06 GMT

I recently switched from pay as you go to pay monthly. The new SIM had a different number so I fileed in the form online at keepmynumber. you would think as I have been withO2 for at least 10 years it would be straightforward. NOT AT ALL!!!! I am still waiting and if the problem is not resolved today I am quitting O2

Re: Keep My Number LOL

MI5 — Sat, 16 May 2015 14:40:34 GMT

Call CS on 202 and they will sort it for you.

Re: Keep My Number LOL

perksie — Sat, 16 May 2015 14:44:12 GMT

When did you fill in the form as it can take up to 24 hours?

Re: Keep My Number LOL

Anonymous — Sat, 16 May 2015 14:51:27 GMT

Have you tried this link

http://swapmysim.o2.co.uk

Re: Keep My Number LOL

Cleoriff — Sat, 16 May 2015 15:37:15 GMT

Or if you are keeping your number then this is the link...and the second one

http://www.o2.co.uk/help/phones-and-devices/how-to-keep-your-mobile-number#qs

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=port_migrate&case=Port/Migrate%20In%20Form

Re: Keep My Number LOL

Anonymous — Sat, 16 May 2015 15:45:41 GMT

@Anonymous wrote:
Have you tried this link

http://swapmysim.o2.co.uk

That is just for sim swaps @Anonymous, the op needs to migrate the number from pay and go to contract.It's a different form

Re: Keep My Number LOL

perksie — Sat, 16 May 2015 16:06:24 GMT

They have already used the correct form and are waiting for the switch to happen.

Re: Keep My Number LOL

Cleoriff — Sat, 16 May 2015 16:33:37 GMT

Probably need to keep rebooting the phone. ...and if all else fails after 24 hrs then ring Customer Services.

I just thought the keep my number transfer may have failed.....which why I provided both links

Re: Keep My Number LOL

Anonymous — Sat, 16 May 2015 16:42:14 GMT

Thank you @Anonymous I assumed because the op had a new sim that it needed to be a sim swap which would then overwrite the original number associated with the sim

Re: Keep My Number LOL

Anonymous — Sat, 16 May 2015 16:44:59 GMT

4days ago and yes I have contacted CS with no success at present

Re: Keep My Number LOL

Anonymous — Sat, 16 May 2015 16:46:48 GMT

Have you tried filling in the form again as it may have failed for whatever reason

Re: Keep My Number LOL

Anonymous — Sat, 16 May 2015 16:47:08 GMT

CS have not sorted it since I spoke to them yesterday

Re: Keep My Number LOL

Anonymous — Sat, 16 May 2015 16:48:59 GMT

I have spoken to CS, filled the form in and even did an online chat with various overseas advisers

Re: Keep My Number LOL

Anonymous — Sat, 16 May 2015 16:50:18 GMT

Did cs give you any reason as to why it was not happening

Re: Keep My Number LOL

Anonymous — Sat, 16 May 2015 16:51:39 GMT

No they just keep saying it will happen

Re: Keep My Number LOL

Anonymous — Sat, 16 May 2015 16:55:50 GMT

After 4 days it should've been done & dusted. I'd keep trying cs ask for a manager or maybe you could send a private message to @Toby @Anonymous our community coordinators who maybe able to assist you

Re: Keep My Number LOL

Cleoriff — Sat, 16 May 2015 17:00:34 GMT

@Anonymous It looks as if the keep my number process has failed ...I would suggest you try again with the link in my first post ....it does say this

Switching from O2 Pay & Go to O2 Pay Monthly

Just fill out the keep my number form. We'll transfer your number within 24 hours.

You'll need the number you want to keep, as well as the temporary number of your new sim - this will be in your confirmation email or sim pack.

Re: Keep My Number LOL

Anonymous — Sat, 16 May 2015 17:01:18 GMT

@Cleoriff apparently they've already filled it out again as I asked the same question in a previous post because I reached the same conclusion as your good self.

Re: Keep My Number LOL

MI5 — Sat, 16 May 2015 17:04:37 GMT

Something is clearly wrong with the account.
It needs CS to escalate the issue for it to be sorted out.

Re: Keep My Number LOL

Cleoriff — Sat, 16 May 2015 17:15:02 GMT

@MI5 wrote:
Something is clearly wrong with the account.
It needs CS to escalate the issue for it to be sorted out.

Correct...so I shall 'back away from the mic'.....