topic Re: Web top-up and Auto top-up not working in Pay Monthly

Web top-up and Auto top-up not working

Anonymous — Thu, 05 Feb 2015 16:08:06 GMT

I keep trying to top-up my phone, but when I click the the "Web top-up" button it directs me to a "Problem loading page" that says 'The connection was interrupted' but there's nothing wrong with my internet, everyhting else is fine. Plus when I try "Auto top-up" it takes me to the "sign in" page, even though I'm already signed in, and when I attempt to re-sign in it just brings me to the same "sign in" page like nothing happened...what's going on??

Re: Web top-up and Auto top-up not working

Cleoriff — Thu, 05 Feb 2015 17:36:04 GMT

I have just tried this on my laptop (to check for you) it seems to be working perfectly for me?

Re: Web top-up and Auto top-up not working

MI5 — Thu, 05 Feb 2015 17:52:08 GMT

Give it a try with a different browser if you can or if not at least clear your cookies from your current browser for the O2 site.

Re: Web top-up and Auto top-up not working

Anonymous — Sat, 07 Feb 2015 17:00:20 GMT

Thank you...it works in explorer...

Re: Web top-up and Auto top-up not working

MI5 — Sat, 07 Feb 2015 17:18:07 GMT

Good news

Re: Web top-up and Auto top-up not working

Anonymous — Mon, 09 Feb 2015 16:41:36 GMT

Great to hear @Anonymous ! Do come back with any more questions
Well done MI5!

Re: Web top-up and Auto top-up not working

Anonymous — Thu, 23 Apr 2015 09:06:10 GMT

It does not work with Internet Explorer 11 or Chrome.

Re: Web top-up and Auto top-up not working

perksie — Thu, 23 Apr 2015 12:36:59 GMT

Did you try the advice given on this page?