topic Re: Can't top up by phone or web in Pay Monthly

Can't top up by phone or web

Anonymous — Wed, 22 Apr 2015 12:20:36 GMT

Newly activated PAYG SIM - can't top up online or via 4444. Trying to top up online gives a page titled "O2 - Error 500" with the message "It looks like something's gone wrong. We're looking into it and hope to get it fixed soon." ...and of course a picture of that freaky-looking cat with the stick in its mouth 😞

Tried THREE different Internet browsers and two different cards - credit and debit.

Support guy on web chat said that there was "no top-up error on your account" and that "It seems to be some temporary technical error".

But - he then said that sometimes when the SIM card is new it requires a manual top-up - is this true? It's majorly inconvenient if so.....

Re: Can't top up by phone or web

Anonymous — Wed, 22 Apr 2015 12:24:07 GMT

You could try a e voucher in shops that sell top ups or speak to cs on 4445

Re: Can't top up by phone or web

Cleoriff — Wed, 22 Apr 2015 13:24:58 GMT

Also the cards need to be registered on your account as it's a new one. If you can't do this yourself then as said contact CS 4445 (this is probably what he meant by a manual top up...It would only be the first time..

Look at this link

http://www.o2.co.uk/help/pay-and-go/topping-up#qs

Re: Can't top up by phone or web

Anonymous — Wed, 22 Apr 2015 14:04:35 GMT

@Cleoriff wrote:
Also the cards need to be registered on your account as it's a new one. If you can't do this yourself then as said contact CS 4445 (this is probably what he meant by a manual top up...It would only be the first time..
Look at this link
http://www.o2.co.uk/help/pay-and-go/topping-up#qs

How do I go about registering the card(s)? I don't see any sort of links when I'm logged into O2.

I would just buy a top-up but I'm in a very rural locale and the nearest shop that I know sells topups is a few miles away, which is why I was hoping to be able to top-up remotely...

Re: Can't top up by phone or web

Cleoriff — Wed, 22 Apr 2015 14:07:57 GMT

@Anonymous wrote:
@Cleoriff wrote:
Also the cards need to be registered on your account as it's a new one. If you can't do this yourself then as said contact CS 4445 (this is probably what he meant by a manual top up...It would only be the first time..
Look at this link
http://www.o2.co.uk/help/pay-and-go/topping-up#qs
How do I go about registering the card(s)? I don't see any sort of links when I'm logged into O2.

I would just buy a top-up but I'm in a very rural locale and the nearest shop that I know sells topups is a few miles away, which is why I was hoping to be able to top-up remotely...

Apologies...I provided the link after making my initial statement. When I was payg I had to register three cards by phoning CS on 4445

Re: Can't top up by phone or web

Anonymous — Wed, 22 Apr 2015 14:12:11 GMT

Doesn't 4445 cost 25p to call or something? There's zero balance on the phone....!

Looks like I'll have to wait until I can get a top-up voucher from a shop.

Thanks anyway!

Re: Can't top up by phone or web

Cleoriff — Wed, 22 Apr 2015 14:27:46 GMT

OK @Anonymous

Have a look at this other link about PAYG top ups...(I am trying hard):smileywink: In the section by telephone there is a landline number http://www.o2.co.uk/topup

Re: Can't top up by phone or web

Anonymous — Wed, 22 Apr 2015 14:30:01 GMT

You just beat me to it @Cleoriff

contactus

Re: Can't top up by phone or web

Anonymous — Wed, 22 Apr 2015 14:35:20 GMT

Sadly, 08456 numbers are 12p/min...!

Re: Can't top up by phone or web

Cleoriff — Wed, 22 Apr 2015 14:38:14 GMT

And finally Mike...if you have exhausted all those links I gave...try this one...It does take paypal and other payment cards

http://www.mobiletopup.co.uk/o2

Re: Can't top up by phone or web

Anonymous — Wed, 22 Apr 2015 14:38:04 GMT

And if you really must then use live chat

Re: Can't top up by phone or web

perksie — Wed, 22 Apr 2015 14:46:55 GMT

@Anonymous wrote:
Newly activated PAYG SIM - can't top up online or via 4444.

I'm puzzled by this if 4444 isn't working there would be thousands of complaints on here, what happened when you tried to use it?

Re: Can't top up by phone or web

Anonymous — Wed, 22 Apr 2015 14:48:45 GMT

@perksie it seems the op Is worried about paying costs for the call, they have also been given the landline number

Re: Can't top up by phone or web

Anonymous — Wed, 22 Apr 2015 14:49:41 GMT

@Anonymous wrote:
And if you really must then use live chat

I did, I did.... see my first post 😞

I'll just wait and try a top-up voucher from a shop. I don't want to pay any more than I have to - it's just an old phone that's locked to O2 I was going to give someone to use.

Re: Can't top up by phone or web

Anonymous — Wed, 22 Apr 2015 14:51:55 GMT

Well if you have to use the avenues supplied by @Cleoriff then you will need to pay to call but hope your option works out

Re: Can't top up by phone or web

perksie — Wed, 22 Apr 2015 14:58:05 GMT

@Anonymous wrote:
@perksie it seems the op Is worried about paying costs for the call, they have also been given the landline number

Calling 4444 is free from your mobile and the landline number is a local priced call to 03456 062 277

I'm sure the number has changed from the one in the other link and the numbers are now here:

http://www.o2.co.uk/help/pay-and-go/topping-up

Re: Can't top up by phone or web

viridis — Wed, 22 Apr 2015 15:15:07 GMT

Most cash points do top ups too.

Re: Can't top up by phone or web

viridis — Wed, 22 Apr 2015 15:20:06 GMT

http://www.mobiletopup.co.uk/o2

Re: Can't top up by phone or web

viridis — Wed, 22 Apr 2015 15:20:49 GMT

That Link will give you a voucher code as if you were in a shop.

Re: Can't top up by phone or web

Anonymous — Wed, 22 Apr 2015 15:40:01 GMT

@perksie wrote:
@Anonymous wrote:
Newly activated PAYG SIM - can't top up online or via 4444.
I'm puzzled by this if 4444 isn't working there would be thousands of complaints on here, what happened when you tried to use it?

Attempting a top-up through 4444 gives the message "Sorry, your top-up was unsuccessful". I've tried twice with a debit *and* a credit card.