topic Re: cannot send text messages in Pay Monthly

cannot send text messages

Anonymous — Wed, 25 Mar 2015 20:34:49 GMT

Hello,

I topped my phone up £10.00 on the 24th March, I got my 1000 texts, 150 minutes and 50mb of data. I recieved a text from O2 a few days before I topped my phone saying that I could get £2.00 free credit if I topped up before the 25th March. My texts were working fine untill this morning. I have over 950 texts and cannot use them at all ever since i recieved this £2.00 free credit, I have been using the free credit for sending text messages. I have tried everything from restarting my phone to taking my sim card out and still cannot send a single text message even though I have these free texts! can someone help me please?! other wise, I have topped my phone up for nothing.

Re: cannot send text messages

jonsie — Wed, 25 Mar 2015 20:40:25 GMT

Can you make/receive calls and receive texts?

Check for local problems using your postcode here : Service Status

When is your anniversary date for allowances?

Re: cannot send text messages

MI5 — Wed, 25 Mar 2015 20:42:38 GMT

Do you mean you topped up on 24th Feb as it's only 25th March now....?
If so your months allowance will have finished and you'll need to top up again to renew your allowances.

Re: cannot send text messages

Anonymous — Thu, 26 Mar 2015 10:47:06 GMT

no. I topped up on the 24th March.

Re: cannot send text messages

Anonymous — Thu, 26 Mar 2015 10:49:54 GMT

I can make and recieve calls and recieve texts.

I dont have an anniversary date, I just top up my phone whenever I have th emoney, no specific date, but my allowance will not run out until 24th April. I try top up every month.

Re: cannot send text messages

MI5 — Thu, 26 Mar 2015 11:09:00 GMT

Check the message centre number in the message app settings is correct.
It should be +447802092035 (exactly like this).

Re: cannot send text messages

Anonymous — Fri, 27 Mar 2015 13:53:11 GMT

Hi @Anonymous do you have any updates on this?