topic Re: Galaxy S4 Black Screen in Pay Monthly

Galaxy S4 Black Screen

Anonymous — Wed, 25 Mar 2015 22:04:39 GMT

My daughters Galaxy S4 has a black screen after she took it out of the charger. Its under a year old and so I wondered, having purchased the phone from o2 who I actually contact about this. Do I take it into my o2 store I bought it from or do I contact samsung.

Also I dont have original receipt as the phone is over 5 months old. Any help would be appreciated on this as I'd like this sorted with the least amount of hassle and cost. Thanks

Re: Galaxy S4 Black Screen

MI5 — Wed, 25 Mar 2015 22:11:08 GMT

The first thing you should try is a factory reset.
You may have to remove the battery for around 5 mins but after that it should boot into recovery mode (Hold Volume up + Power together).
If it completely refuses to play ball you would be best advised to contact Samsung directly.

Re: Galaxy S4 Black Screen

jonsie — Wed, 25 Mar 2015 22:11:59 GMT

The choice is yours as to where to return it under warranty. We always suggest going direct to the manufacturers for repair due to some dubious reports on here about O2's repairers. You should be able to get proof of purchase from previous orders in My O2.

Have you tried a factory reset on the phone?

Re: Galaxy S4 Black Screen

MI5 — Wed, 25 Mar 2015 22:16:07 GMT

http://www.samsung.com/uk/support/servicelocation/ or call 0330 SAMSUNG (726 7864)

Re: Galaxy S4 Black Screen

Cleoriff — Wed, 25 Mar 2015 23:21:49 GMT

Just to add, we normally advise against returning to O2 in these sort of cases.. The phone is still under warranty and you will get vastly superior service from samsung....

Re: Galaxy S4 Black Screen

Anonymous — Wed, 25 Mar 2015 22:40:26 GMT

This sounds to me like the battery had totally drained.

If you press the power button on the right hand side and keep it held down. After about 8 seconds the device should vibrate and start up.

If when you press the power key and hold it down a green battery appears, let go of the power button, press it again to get the black screen then press the power key for 8 seconds until it vibrates

Re: Galaxy S4 Black Screen

Anonymous — Fri, 27 Mar 2015 13:56:24 GMT

Hi @Anonymous welcome to the O2 Community! Have you tried any of the advice above? Let us know

Re: Galaxy S4 Black Screen

Anonymous — Fri, 27 Mar 2015 16:04:03 GMT

Thaks for all the advice. I contacted samsung directly who asked me to send the phone to hopefully be repaired. Phone now sent away day after phoning them. So its in their hands now.

Again thank you to all who posted advice appreciate it.

Re: Galaxy S4 Black Screen

jonsie — Fri, 27 Mar 2015 16:41:09 GMT

Good luck and keep us updated.You made the right choice of where to send it