topic Re: Call Allowance itemisation in Pay Monthly

Call Allowance itemisation

Anonymous — Wed, 25 Mar 2015 10:09:47 GMT

Anybody know how to get a breakdown of the calls you've made in your current monthly call allowance, please? The app & My O2 suggest I've used nearly all my allowance already this month. I want to check this before I make more calls but I can't get an itemisation of the calls I've apparently made. Tried to app, the website, 2 webchats & a phone call - all the advisors tell me is how to check the itemised calls on my bill. I can do that. What I want is a breakdown of the calls I've made this month BEFORE my next bill arrives.

Re: Call Allowance itemisation

MI5 — Wed, 25 Mar 2015 10:21:01 GMT

You can't get it for the current month anymore since My O2 was "improved"

Re: Call Allowance itemisation

viridis — Wed, 25 Mar 2015 10:30:33 GMT

Remember when they asked how we would improve the my O2 app and everyone said nooooooo! Don't touch it, it's perfect.
Ahh those were the days

Re: Call Allowance itemisation

MI5 — Wed, 25 Mar 2015 10:33:24 GMT

@viridis wrote:
Remember when they asked how we would improve the my O2 app and everyone said nooooooo! Don't touch it, it's perfect.

Yep, remember it well........ and what did they do.....?

Re: Call Allowance itemisation

viridis — Wed, 25 Mar 2015 10:44:31 GMT

I'm gonna go with
A. Disregarded everything everyone said and changed it.

Re: Call Allowance itemisation

jonsie — Wed, 25 Mar 2015 11:41:00 GMT

You can get a list of current calls.

View your latest bill in My O2

Scroll down to see 6 previous bills and click on one of those.

Scroll down to the bottom of that bill and click on View and print older bills

That will bring up the old style web page

Click on 'recent charges' in the left hand blue menu.

Click on 'what I've used'

click on voice calls and you should see numbers called since your last bill.

Re: Call Allowance itemisation

Anonymous — Wed, 25 Mar 2015 19:33:18 GMT

Perfect - thank you.

@jonsie wrote:
You can get a list of current calls.
View your latest bill in My O2
Scroll down to see 6 previous bills and click on one of those.
Scroll down to the bottom of that bill and click on View and print older bills
That will bring up the old style web page
Click on 'recent charges' in the left hand blue menu.
Click on 'what I've used'
click on voice calls and you should see numbers called since your last bill.

Re: Call Allowance itemisation

MI5 — Wed, 25 Mar 2015 19:38:05 GMT

So, nice and easy then !!

Re: Call Allowance itemisation

Cleoriff — Wed, 25 Mar 2015 19:42:07 GMT

@MI5 wrote:
So, nice and easy then !!

Just what I thought...however I have copied it....in case I ever get chance to use it...before anyone else

Re: Call Allowance itemisation

MI5 — Wed, 25 Mar 2015 19:44:56 GMT

I just get an error so I'll have to take jonsie's word for it....

Re: Call Allowance itemisation

jonsie — Wed, 25 Mar 2015 19:49:12 GMT

@MI5 wrote:
So, nice and easy then !!

Simples.....

Re: Call Allowance itemisation

jonsie — Wed, 25 Mar 2015 19:50:19 GMT

@MI5 wrote:
I just get an error so I'll have to take jonsie's word for it....

Would I lie to you.....

Re: Call Allowance itemisation

MI5 — Wed, 25 Mar 2015 19:54:43 GMT

@jonsie wrote:
@MI5 wrote:
I just get an error so I'll have to take jonsie's word for it....
Would I lie to you.....

You have a trustworthy face