topic Re: Paper bill in Pay Monthly

Paper bill

Anonymous — Thu, 19 Mar 2015 14:25:05 GMT

Hi, I would like from O2 a few paper statements from the last 4 years, 2 each year ?

Thank you

Re: Paper bill

viridis — Thu, 19 Mar 2015 14:31:42 GMT

You need to contact customer services on 202 or by any method at
Www.O2.Co.UK/contactus

Re: Paper bill

MI5 — Thu, 19 Mar 2015 14:32:53 GMT

You can print off going back 2 years in your My O2 http://www.o2.co.uk/myo2
I don't believe O2 keep any records beyond 2 years.

Re: Paper bill

Cleoriff — Thu, 19 Mar 2015 14:39:37 GMT

It looks as if @Anonymous is another poster who thinks they are talking to O2 Customer Services... I hope they come back to read the advice given?...:smileywink:

Re: Paper bill

Anonymous — Thu, 19 Mar 2015 17:18:51 GMT

I remember reading once that records are kept upto 2 years then that's it

Re: Paper bill

jonsie — Thu, 19 Mar 2015 17:21:36 GMT

I believe it's 2 years but thought the legal requirement was 6 years but if the OP calls customer service he may get clarification.

Re: Paper bill

Anonymous — Thu, 19 Mar 2015 22:07:40 GMT

You can get bills going back 6 years but it might have to be done as a Subject Access Data Request which o2 will charge for.

Re: Paper bill

jonsie — Thu, 19 Mar 2015 22:45:56 GMT

Some useful information here :

How can I get a copy of the information O2 store on me? - Help

Re: Paper bill

Cleoriff — Thu, 19 Mar 2015 23:27:23 GMT

@jonsie wrote:
Some useful information here :
How can I get a copy of the information O2 store on me? - Help

Good find @jonsie I have pinched the link to add to my collection...

Re: Paper bill

jonsie — Thu, 19 Mar 2015 23:30:05 GMT

@Cleoriff wrote:
@jonsie wrote:
Some useful information here :
How can I get a copy of the information O2 store on me? - Help
Good find @jonsie I have pinched the link to add to my collection...

Still better to confirm first with customer service that the statements are available....