topic Re: Internet connection in Pay Monthly

Internet connection

Anonymous — Tue, 17 Mar 2015 23:08:49 GMT

Have just upgraded phone and on network now, all services have transferred to new phone, Samsung s5 but despite being logged onto wifi, I can't get any internet access on phone. Anyone any ideas? X

Re: Internet connection

viridis — Tue, 17 Mar 2015 23:12:32 GMT

Are you on bt?

Re: Internet connection

Anonymous — Tue, 17 Mar 2015 23:16:08 GMT

When on wifi are you on your own home hub connection or are you connected to btwifi with fon?

On the s5 go to settings, wifi to see your connection

Re: Internet connection

viridis — Tue, 17 Mar 2015 23:18:32 GMT

Basically that^
Make sure you are on the correct home hub ssid.
You want the one that starts
Bthub*-****
* being variable

Re: Internet connection

Anonymous — Wed, 18 Mar 2015 09:29:59 GMT

No I'm on Virgin. I was at work last night and hadlogged in on the work wifi which I have never had an issue with. As soon as I left work and lost wifi, I could get on Internet. Now I'm home and picked up my home wifi, I can get on Internet fine. Didn't have issue with work wifi with old s3 phone, is there something I need to do, it usually just picked it up when I was in work and with no issue?

Re: Internet connection

viridis — Wed, 18 Mar 2015 09:33:49 GMT

What service provider is at work?

Re: Internet connection

MI5 — Wed, 18 Mar 2015 10:04:50 GMT

Reboot your router.

Re: Internet connection

Anonymous — Thu, 19 Mar 2015 15:57:52 GMT

All sorted thanks