topic Re: No bill generated, no payment taken, but data/mins/texts reset... in Pay Monthly

No bill generated, no payment taken, but data/mins/texts reset...

Anonymous — Wed, 11 Mar 2015 16:16:56 GMT

Just received this text from O2:

O2: Hello. We didn't bill you for your O2 Refresh tariff last month. It was our mistake and you weren't to know, so we won't be backdating the charge. Your monthly O2 Refresh tariff will be charged, as normal, on your next bill though.

Just checked my bank account and O2 account, and it seems a bill wasn't generated last month and I wasn't charged. What would be the reason for this and does this mean I'll be charged for both months on my next bill date?

Re: No bill generated, no payment taken, but data/mins/texts reset...

Bambino — Wed, 11 Mar 2015 16:47:27 GMT

"you weren't to know, so we won't be backdating the charge"

What part of that don't you understand?

Re: No bill generated, no payment taken, but data/mins/texts reset...

MI5 — Wed, 11 Mar 2015 16:49:13 GMT

O2 have stated in their text to you that they won't bill you for last month.

Re: No bill generated, no payment taken, but data/mins/texts reset...

jonsie — Wed, 11 Mar 2015 17:31:25 GMT

You may well be billed an extra month at the end of the contract but who knows....?

Re: No bill generated, no payment taken, but data/mins/texts reset...

Anonymous — Wed, 11 Mar 2015 19:44:49 GMT

Sounds to me like you have received a FREE MONTH! !!! 😆😆

Re: No bill generated, no payment taken, but data/mins/texts reset...

Anonymous — Wed, 11 Mar 2015 19:54:32 GMT

@Anonymous wrote:
It was our mistake and you weren't to know, so we won't be backdating the charge.

Wowee! Three remarkable statements that at first glance and indeed at every subsequent glance are so astonishing that one has to ask the question "Is this for real?" Maybe I am odd (ok, forget the maybe) but when I enter into a commitment to pay for goods and/or services I make a point of checking that bills are received and related payments made. I cannot think of a single instance in my own experience when a charge was waived because the company concerned made an error. In fact I can think of several instances when errors were made (in my favour) and when I pointed these out revised bills were issued immediately (no such thing as an adjustment later) without apology or even thanks for bringing the error to their attention!

Can it really be a valid text from O2?

Re: No bill generated, no payment taken, but data/mins/texts reset...

Cleoriff — Wed, 11 Mar 2015 20:29:41 GMT

It does seem to be quite a magnanimous gesture by O2....and something I have never heard of before...but maybe there is a first for everything

Re: No bill generated, no payment taken, but data/mins/texts reset...

jonsie — Wed, 11 Mar 2015 20:35:42 GMT

I've never known it before but let's hope they make the same error for all of us.

Re: No bill generated, no payment taken, but data/mins/texts reset...

Toby — Thu, 12 Mar 2015 10:23:57 GMT

Hi guys,

I can confirm that this is a genuine text

Re: No bill generated, no payment taken, but data/mins/texts reset...

Cleoriff — Thu, 12 Mar 2015 10:26:32 GMT

@Toby wrote:
Hi guys,

I can confirm that this is a genuine text

Wow...I look forward to getting mine anytime soon @Toby

Re: No bill generated, no payment taken, but data/mins/texts reset...

jonsie — Thu, 12 Mar 2015 10:41:09 GMT

@Cleoriff wrote:
@Toby wrote:
Hi guys,

I can confirm that this is a genuine text
Wow...I look forward to getting mine anytime soon @Toby

In your dreams....

Re: No bill generated, no payment taken, but data/mins/texts reset...

Anonymous — Thu, 12 Mar 2015 11:41:37 GMT

@Toby wrote:
Hi guys,

I can confirm that this is a genuine text

Well, my flabber has never been so gasted. What a precedent. It would be VERY interesting to see if all those of us (myself included) who have in the past been stung for charges arising from SMS that "mysteriously" became MMS could rely on a defence of "we were not to know" to claim our money back!!!!

Re: No bill generated, no payment taken, but data/mins/texts reset...

viridis — Thu, 19 Mar 2015 22:04:26 GMT

I'd like to point out o2's "fairness to all" policy. *cough

Re: No bill generated, no payment taken, but data/mins/texts reset...

jonsie — Thu, 19 Mar 2015 22:42:32 GMT

@viridis wrote:
I'd like to point out o2's "fairness to all" policy. *cough

Sound reasoning....