topic Re: viewing my bill in Pay Monthly

viewing my bill

Anonymous — Tue, 03 Mar 2015 18:40:33 GMT

I want to see all the calls made from my phone but can only see the chargeable ones this has only happened since i changed my contract to simplicity

Re: viewing my bill

MI5 — Tue, 03 Mar 2015 18:53:46 GMT

Are you looking at the "View my previous bills" section of your My O2?

Re: viewing my bill

Anonymous — Wed, 04 Mar 2015 08:17:54 GMT

No i am looking at recent charges but its only showing what i have been charged for and nothing else.

Re: viewing my bill

Cleoriff — Wed, 04 Mar 2015 08:25:38 GMT

If you go into view latest bill...you then scroll down and find the option to view detailed usage. Further down on the same page you are given the option to view previous bills....

Re: viewing my bill

MI5 — Wed, 04 Mar 2015 08:26:30 GMT

You need to keep clicking through to "view previous Bills"

Re: viewing my bill

jonsie — Wed, 04 Mar 2015 10:34:29 GMT

Once you get through the previous bills option you can see the latest o/g calls on the menu on the LH side of the old style web page.

Re: viewing my bill

Anonymous — Thu, 05 Mar 2015 09:06:40 GMT

We used to be able to check current usage prior to the bill, when abroad this is useful as allowance says one figure & usage shows another due to the delay. I tried your suggestion hoping this information would be there but the facility has been removed. Any ideas please?

Re: viewing my bill

Anonymous — Thu, 05 Mar 2015 09:15:16 GMT

Hi there,

This is currently not available for unbilled calls but keep an eye out as it may become available soon

Re: viewing my bill

MI5 — Thu, 05 Mar 2015 09:18:22 GMT

@Anonymous wrote:
We used to be able to check current usage prior to the bill, when abroad this is useful as allowance says one figure & usage shows another due to the delay. I tried your suggestion hoping this information would be there but the facility has been removed. Any ideas please?

It's another of O2's "improvements" !!!!

Completely useless now for what you want I'm afraid 😞

Re: viewing my bill

jonsie — Thu, 05 Mar 2015 10:35:18 GMT

Overseas usage seems to take forever to update onto the system. No doubt O2 will blame the roaming networks. I can't fathom out why the My O2 website has been updated yet after numerous links, it reverts to the old style pages.