topic Re: Sony Z1 compact and pay monthly MMS in Pay Monthly

Sony Z1 compact and pay monthly MMS

Anonymous — Sun, 01 Mar 2015 21:18:52 GMT

I am at the end of my tether with O2 and Mms messages to my phone. I have been on the phone for hours, been to see guru, tried settings, received a new sim card and installed my sim on my work phone which does receive mms with my work sim and still no Mms. I keep getting a link to a Web site. O2 customer services are useless and even when I threatened to leave they didn't care except to remind me I needed to pay off my device plan.
Anyone got an idea for sorting this please.

Re: Sony Z1 compact and pay monthly MMS

MI5 — Sun, 01 Mar 2015 21:25:57 GMT

Sounds like it's not provisioned on your account.
Ask cs to remove mms completely and wait 24 hours before asking them to re-provision it for you.

Re: Sony Z1 compact and pay monthly MMS

Anonymous — Sun, 01 Mar 2015 21:36:39 GMT

Hi@Anonymous At the risk of teaching granny to suck eggs, have you Mobile Data switched on? As far as I know MMS will not work otherwise - at least it does not on my S4.

Re: Sony Z1 compact and pay monthly MMS

Anonymous — Sun, 01 Mar 2015 21:42:21 GMT

Hi,

Yes mobile is switched on. I have also done the provision requests.

Re: Sony Z1 compact and pay monthly MMS

Anonymous — Sun, 01 Mar 2015 21:44:10 GMT

As @MI5 all evidence points to provisioning of mms on your account. Follow the guidance. If it works great if not please come back and let us know

Re: Sony Z1 compact and pay monthly MMS

Anonymous — Sun, 01 Mar 2015 21:56:05 GMT

@Anonymous wrote:
As @MI5 all evidence points to provisioning of mms on your account. Follow the guidance. If it works great if not please come back and let us know

OP has been with an O2 Guru - is provisioning not one of the first things that would have been checked? Or am I missing something?

Re: Sony Z1 compact and pay monthly MMS

MI5 — Sun, 01 Mar 2015 22:00:25 GMT

It will show as active on the account even if not correctly provisioned.
Just looking at the account won't prove anything.

Re: Sony Z1 compact and pay monthly MMS

Anonymous — Sun, 01 Mar 2015 22:05:58 GMT

@MI5 wrote:
It will show as active on the account even if not correctly provisioned.
Just looking at the account won't prove anything.

Thank you, sir. I learn a little every day.

Re: Sony Z1 compact and pay monthly MMS

viridis — Mon, 02 Mar 2015 00:29:59 GMT

Plus it's an O2 guru.

Re: Sony Z1 compact and pay monthly MMS

MI5 — Mon, 02 Mar 2015 08:29:33 GMT

@viridis wrote:
Plus it's an O2 guru.

I was being polite by not mentioning that

Re: Sony Z1 compact and pay monthly MMS

jonsie — Mon, 02 Mar 2015 08:38:16 GMT

I really think the O2 Gurus need to be renamed....

Re: Sony Z1 compact and pay monthly MMS

Cleoriff — Mon, 02 Mar 2015 09:31:43 GMT

@jonsie wrote:
I really think the O2 Gurus need to be renamed....

Careful.......

Re: Sony Z1 compact and pay monthly MMS

Bambino — Mon, 02 Mar 2015 11:17:16 GMT

I'm not sure why the OP is in such a flap about MMS anyway? Even if he gets it working it's only going to cost more money to use it. He ought to be looking at Whatsapp or email, or the many other ways to send photos that don't cost anything.

Re: Sony Z1 compact and pay monthly MMS

Anonymous — Mon, 02 Mar 2015 18:58:01 GMT

Sorted. Removed and reset mms capability on my account

Re: Sony Z1 compact and pay monthly MMS

MI5 — Mon, 02 Mar 2015 18:59:36 GMT

Good to hear

Re: Sony Z1 compact and pay monthly MMS

jonsie — Mon, 02 Mar 2015 19:30:13 GMT

Glad you got it sorted:smileyhappy: