topic Re: Moving from current O2 pay monthly to new 3rd party O2 sim only in Pay Monthly

Moving from current O2 pay monthly to new 3rd party O2 sim only

Anonymous — Sat, 28 Feb 2015 18:50:07 GMT

Hi,

I've been trying to speak to O2 customer services all day but not getting very far. Here is my dilemma, hope somebody can help.

Today I've entered the final month of a 24 month pay monthly contract (end date is 27th March 2015). I have seen a new O2 sim only deal on mobiles.co.uk which I would like to get instead of an upgrade directly through O2 themselves as it involves cashback. I have a couple of questions:

1) What's the best way of going about transferring over to the new tariff? Do I need to give any notice to O2 for the current contract?

2) Is there any way of getting my current number transferred from my current contract to the new sim only contract?

Cheers

Re: Moving from current O2 pay monthly to new 3rd party O2 sim only

MI5 — Sat, 28 Feb 2015 18:54:44 GMT

If you are not going to upgrade your current contract you need to give o2 30 days notice to cancel your current one, then take the new contract and call CS to get them to transfer your number to the new account.

Re: Moving from current O2 pay monthly to new 3rd party O2 sim only

Anonymous — Sat, 28 Feb 2015 19:07:57 GMT

Ok thanks, thought that might be the case. I assume I will need to get my number transferred before the 30 days are up and my cuurent contract closes?

Been trying to contact O2 this afternoon to speak to them and give 30 days notice and get my PAC code. Frustratingly impossible to get through to the upgrade or retentions team at all!

Re: Moving from current O2 pay monthly to new 3rd party O2 sim only

Bambino — Sat, 28 Feb 2015 19:12:09 GMT

You don't need a PAC, as you're not changing networks. You will, however, need to get your number transferred to a new O2 sim. As your current contract expires on March 27, you will now be less than 30 days notice before then, so you will most likely have to pay on your current contract until April 27th. When your contract ends on March 27th it just changes to a 30 day rolling contract.

Re: Moving from current O2 pay monthly to new 3rd party O2 sim only

Anonymous — Sat, 28 Feb 2015 19:21:12 GMT

Thanks for the reply.

Damn I was hoping to avoid having to do that! Been caught out by my month early upgrade date being slightly less than 30 days from my contract end date.

Think I'll request a PAC code anyway, just in case the 3rd party deal disappears by the end of April.

Re: Moving from current O2 pay monthly to new 3rd party O2 sim only

MI5 — Sat, 28 Feb 2015 19:24:01 GMT

Remember your pac is only valid for 30 days too so if you are going to use it, do it inside of 30 days from when you get it.

Re: Moving from current O2 pay monthly to new 3rd party O2 sim only

Bambino — Sat, 28 Feb 2015 19:24:29 GMT

Your PAC is only valid for 30 days. You can be issued with a new one if you don't use it.

Re: Moving from current O2 pay monthly to new 3rd party O2 sim only

Anonymous — Sat, 28 Feb 2015 20:13:54 GMT

Oh yeah, good points about the PAC code. I've just managed to speak to someone in retentions I think and he said I would not have to give notice, that once I have the new contract I contact O2 to get my number transferred over and that will cancel/close my current contract.

I needed reassurance so I spoke to an adviser in the live chat too which I've posted below:

info: Welcome to O2. Someone will be with you soon.
info: You're through to 'Sheela'
Sheela: Hello, it's Sheela here. What can I do for you?
Tom: I currently have an O2 pay monthly contract and would like to take out a new O2 sim only contract through a 3rd party website. How do I go about this?
Tom: I would like to keep my current number too
Sheela: I'll check and help you with this
Sheela: Is *********** the number you need helpwith?
Tom: Yes
Sheela: Thank you
Sheela: Can you please help me with your full name?
Tom: ****** **********
Sheela: Thank you
Sheela: Yes you can take a new contract with O2 .
Sheela: Once the contract is taken, please contact us we'll arrange to transfer *********** number to your new contract
Sheela: With this your old number will get transferred to your new O2 contract and your old contract will get cancelled
Tom: Ok thanks. My current contract runs until 27th March 2015. So if I get the new contract and get the number transferred before this date, the old contract will close and I'll be on the new sim only contract? Is that correct?
Sheela: Yes that's correct
Sheela: You can buy a new contract and please contact, we'll arrange the number transfer for you.
Sheela: The number transfer will be done within 24 hours from now
Tom: Ok and I don't have to give any notice for my current contract?
Sheela: No, you don't have to give the notice for cancellation
Sheela: As the number is transferred your old contract will automatically gets cancelled
Tom: Ok that's great. Thanks for your help

Sounds promising. I might head into my local O2 store tomorrow to get this confirmed though

Re: Moving from current O2 pay monthly to new 3rd party O2 sim only

MI5 — Sat, 28 Feb 2015 20:43:42 GMT

The above is correct but you will still be billed for the final month.
As you won't be using the old contract you will have to pay it then claim it back.

Re: Moving from current O2 pay monthly to new 3rd party O2 sim only

Bambino — Sat, 28 Feb 2015 21:02:38 GMT

Make sure you have a copy of the transcript from your Live Chat. Just as backup, of course.

Re: Moving from current O2 pay monthly to new 3rd party O2 sim only

Anonymous — Sat, 28 Feb 2015 21:36:09 GMT

Thanks again for the info, never ceases to amaze me how much info conveniently gets left out of conversations. Are O2 normally quite good at refunding the extra month's charge?

Don't worry, I've got the live chat transcript saved in numerous formats!

Re: Moving from current O2 pay monthly to new 3rd party O2 sim only

MI5 — Sat, 28 Feb 2015 21:39:38 GMT

Yes, they usually pay back within 14 days.

Re: Moving from current O2 pay monthly to new 3rd party O2 sim only

Cleoriff — Sat, 28 Feb 2015 21:44:10 GMT

@Anonymous wrote:
Thanks again for the info, never ceases to amaze me how much info conveniently gets left out of conversations.

I think CS know that if customers have queries....they will come to the forum....:smileywink:

Re: Moving from current O2 pay monthly to new 3rd party O2 sim only

Anonymous — Sat, 28 Feb 2015 21:55:28 GMT

Haha probably!

Thanks for the help guys. I will be aiming to get my new contract and number transfer towards the end of March so will try and remember to update on what happens.