topic Re: Extra free credit for topping up in Pay Monthly

Extra free credit for topping up

Anonymous — Mon, 23 Feb 2015 20:30:35 GMT

Hi, I just topped up my SIM for the first time with £10 and it said I would get £10 extra credit if I topped up before 18/3/15. My balance is still only £10 though? Can anyone please let me know when this will update to £20?
Thanks

Re: Extra free credit for topping up

jonsie — Mon, 23 Feb 2015 20:34:33 GMT

It won't update. What you have is 'virtual' credit which basically means you get to use that credit before you use the £10 you have topped up by. It will never actually appear on the phone as credit.

Re: Extra free credit for topping up

Anonymous — Mon, 23 Feb 2015 20:36:52 GMT

Thanks. Bit crafty!! :S

Re: Extra free credit for topping up

Cleoriff — Mon, 23 Feb 2015 20:41:01 GMT

@Anonymous wrote:
Thanks. Bit crafty!! :S

That's one way of putting it....:smileywink:

Re: Extra free credit for topping up

Anonymous — Mon, 23 Feb 2015 20:46:25 GMT

How is it crafty? You are given an offer which doubles your credit. You take the offer up and you get double the credit.

Don't see what is crafty about that at all.

Re: Extra free credit for topping up

jonsie — Mon, 23 Feb 2015 20:52:14 GMT

It simply means that you use the credit but you don't see it on the phone. It is genuine though, you get free usage to the value of £10

Re: Extra free credit for topping up

Anonymous — Mon, 23 Feb 2015 20:55:24 GMT

If you pay for £10 credit and get offered £10 extra credit it's fair to assume you'll then have £20 credit... Now say you wanted that credit to unlock your iPhone that costs £15 you still need to top up more as your credit is still £10...... Hence, crafty. There's not even any small print to mention its 'virtual'
It's ok tho, I'm not that upset about it

Re: Extra free credit for topping up

MI5 — Mon, 23 Feb 2015 20:58:26 GMT

You can't "spend" it on anything.
It's just calling credit.

Re: Extra free credit for topping up

Anonymous — Mon, 23 Feb 2015 21:00:31 GMT

No pleasing some lol. Give 'em a tenner and still not satisfied lol

Only kidding

Re: Extra free credit for topping up

Anonymous — Mon, 23 Feb 2015 21:02:48 GMT

It's just a little unclear I think, I'm a giffgaff customer and this O2 PAYG is not really PAYG as its all monthly bundles in one shape or form so even 'calling credit' is a little unclear. Just my newbie observations

Re: Extra free credit for topping up

Cleoriff — Mon, 23 Feb 2015 21:05:01 GMT

@Anonymous wrote:
It's just a little unclear I think, I'm a giffgaff customer and this O2 PAYG is not really PAYG as its all monthly bundles in one shape or form so even 'calling credit' is a little unclear. Just my newbie observations

I am not a newbie and I agree with you actually. It does 'appear' as if you double your credit if you top up as stated.....:smileywink:

Re: Extra free credit for topping up

jonsie — Mon, 23 Feb 2015 21:07:48 GMT

I certainly think they should clarify it and possibly include a help link in the text. You aren't the first person to question this and you won't be the last. That's why we know all about it and you can get your query answered on here

Re: Extra free credit for topping up

Anonymous — Mon, 23 Feb 2015 21:09:56 GMT

Thanks all and have a great night

Re: Extra free credit for topping up

MI5 — Mon, 23 Feb 2015 21:10:13 GMT

Stick with gg if you want a proper old fashioned PAYG account.

Re: Extra free credit for topping up

Anonymous — Mon, 23 Feb 2015 21:16:29 GMT

I am sticking with GG (for now) I've been there a while now and it works great for me

Ok... So one last question... I topped up £30 to have £15 credit as it automatically purchased the £15 bundle after my second £10 top up!!!...

I've used the £15 credit to just submit an unlock iPhone request. It says I'll get a text in 14 days.... Fine.

My 1st question is, when will the £15 be taken for the unlock? Now or when I get the text?

My balance still reads £15 now, because I have the £15 bundle I guess the balance will stay £15 as long as I don't call non 01,02,03 numbers and not use over 200mins in next month? In which case when will the £10 virtual credit come into play??

When I use my bundle up? Or when I've used my bundle and the £15 credit? (That I need for the unlock!!)

Thanks!!

Re: Extra free credit for topping up

MI5 — Mon, 23 Feb 2015 21:54:33 GMT

Although I've answered your other thread, for completeness I'll write it here too
Virtual credit first, then bundle allowance then actual credit, in that order.....

Re: Extra free credit for topping up

Cleoriff — Mon, 23 Feb 2015 22:09:21 GMT

@MI5 wrote:
Although I've answered your other thread, for completeness I'll write it here too
Virtual credit first, then bundle allowance then actual credit, in that order.....

Which is the reason I left it to you (as Iexplained on @Anonymous 's other thread...)

Re: Extra free credit for topping up

Anonymous — Mon, 23 Feb 2015 23:01:21 GMT

My balance is now £25 WITH the £15 bundle after topping up £30..... #gofigure :S

Re: Extra free credit for topping up

jonsie — Mon, 23 Feb 2015 23:04:17 GMT

So viirtual has turned to physical? Beats the hell out of me!

Re: Extra free credit for topping up

Anonymous — Mon, 23 Feb 2015 23:04:51 GMT

Yup.... How do I get a £10 refund??