topic messages in Pay Monthly

messages

Anonymous — Mon, 16 Feb 2015 08:50:37 GMT

I have just started my contract ( 2days ago) and i send a couple of messages to family letting them know my new number and included a smiley in the message. Today i checked my o2 app and found i had been charged 33pence for each message. But i have unlimited calls and text. So i called o2 costumer services to find out wot was going on. This is wot i was told..... because i included an emoction in my messages O2 ARE CHARGING ME 33PENCE A MESSAGE BECAUSE AN EMOCTION IS CLASSED A PICTURE MESSAGE (MMS). WOT A JOKE! i have nerver come across this with any other network. I was with three and was never charged for sending an emoction in a text message. Ive only been with o2 for a short while. Think i made a mistake joining o2

Re: messages

Cleoriff — Mon, 16 Feb 2015 08:55:00 GMT

Hi @Anonymous

Welcome to the forum

Most networks charge for sending MMS. It is something that catches a lot of people out sadly...

Here is a link to show you how to avoid this in future

http://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-p/689503

Re: messages

Bambino — Mon, 16 Feb 2015 09:08:06 GMT

As you only just started your contract two days ago, you're still within the cooling off period and have the option to cancel your contract and switch to another provider.

Re: messages

MI5 — Mon, 16 Feb 2015 09:08:28 GMT

Have a read of the link above and you will see it's not quite as simple as just sending a smiley. There are a number of other factors involved.
Depending on your phone there are also a number of ways you can get a warning or prevent it from converting to MMS.

Re: messages

Anonymous — Mon, 16 Feb 2015 09:28:29 GMT

I would plead ignorance to O2 and ask them as goodwill gesture to cancel the charges. Threaten to leave if they don't.

Re: messages

viridis — Mon, 16 Feb 2015 09:35:16 GMT

How many people did you send the text to?
Not meaning to discredit the o2 support staff but multiple recipients is more likely to convert texts to mms rather than a single emoticon.

Re: messages

Anonymous — Mon, 16 Feb 2015 10:04:34 GMT

same here o2 needs to be watched they are scammers ,avoid o2 at all cost

Re: messages

jonsie — Mon, 16 Feb 2015 10:10:22 GMT

This has been going on for a couple of years and has been highlighted recently in the media.

http://www.bbc.co.uk/news/technology-31148424

Re: messages

Cleoriff — Mon, 16 Feb 2015 10:34:13 GMT

@Anonymous wrote:
same here o2 needs to be watched they are scammers ,avoid o2 at all cost

You said that in your previous two threads @Anonymous ...without saying much else ?

Re: messages

Anonymous — Mon, 16 Feb 2015 10:38:40 GMT

I sent a group message to 6 family members witch only contained my number and name.

Re: messages

Anonymous — Mon, 16 Feb 2015 10:44:40 GMT

Yes im seriously thinking about sending my fone back and going back to three.

Re: messages

jonsie — Mon, 16 Feb 2015 10:46:37 GMT

You do still have that option. it depends on how strong you feel about it and in the end, it's your decision.

Re: messages

viridis — Mon, 16 Feb 2015 10:47:49 GMT

How many people did you send the text to?

Re: messages

jonsie — Mon, 16 Feb 2015 10:50:52 GMT

@viridis wrote:
How many people did you send the text to?

@Anonymous wrote:
I sent a group message to 6 family members witch only contained my number and name.

Re: messages

viridis — Mon, 16 Feb 2015 10:58:17 GMT

Which is enough on some handsets to convert to mms.
More than 5 will convert I think.

Re: messages

viridis — Mon, 16 Feb 2015 11:53:43 GMT

@jonsie wrote:
@viridis wrote:
How many people did you send the text to?
@Anonymous wrote:
I sent a group message to 6 family members witch only contained my number and name.

Somebody's gotta not read the whole post properly.