topic Re: Free data bolt on in Pay Monthly

Free data bolt on

Anonymous — Sun, 15 Feb 2015 22:13:56 GMT

Hello all, this is my first post on the forum.

I have, this month started a new contract on o2 via Carphone warehouse - o2 500 24M 500MB 4G with a Blackberry Passport.

My question is this, on the Allowances page of my o2, it shows my current tariff of £28 for 500 minutes, unlimited texts and 500MB of data. At the side of this it shows a data allowance bolt on of 500MB for FREE as well as an additional bolt on for using the phone abroad.

Now, is this free data bolt on in addition to the paid for 500MB giving 1GB, or is there a catch some where? When I tried to activate the data bolt on, a price list was presented. Confusing.

Re: Free data bolt on

MI5 — Sun, 15 Feb 2015 22:17:53 GMT

It may be an offer that is running but usually if you have a 500mb tariff, that is what you get.
The data abroad is the O2 Travel bolt on which costs £1.00 per day when away in an EU country and you can use as much data as you wish (although speeds can be limited).

Re: Free data bolt on

anticpated — Sun, 15 Feb 2015 22:19:10 GMT

I think it means whenever you exceed your first minutes (the 500MB that comes with the contract), the 500MB Bolt-on will kick in giving you effectively 1GB data.

Re: Free data bolt on

MI5 — Sun, 15 Feb 2015 22:22:17 GMT

As it appears to be confusing us a little, can you post a screenshot for us to see?

Re: Free data bolt on

Cleoriff — Sun, 15 Feb 2015 22:23:06 GMT

@anticpated wrote:
I think it means whenever you exceed your first minutes (the 500MB that comes with the contract), the 500MB Bolt-on will kick in giving you effectively 1GB data.

But only if the OP pays for the 500MB bolt on though?

Re: Free data bolt on

anticpated — Sun, 15 Feb 2015 22:43:57 GMT

Ok looked at my billing page. I have O2 Refresh 600 minutes 750MB data 24 Month as mine.

In the bolt on section I have 1 data bolt-on 750MB mentioned (free) which is part of the tariff plus the O2 Travel, TU Go and oddly enough 4G gets mentioned which simply means if you have a 4G SIM and your in a 4G area with a 4G capable you can access the LTE network.

I think the confusion comes from the fact it seems to be invoicing you the cost of the data which costs you nothing more because it is part of your contract.

Again sorry for any confusion.

Re: Free data bolt on

Anonymous — Sun, 15 Feb 2015 22:39:20 GMT

Will do as soon as posible.Thank you.

Re: Free data bolt on

viridis — Mon, 16 Feb 2015 01:58:21 GMT

It's just listing your inclusive data allowance as free, as it's classic as a free bolt on. Once used you will have to purchase another bolt on.

Re: Free data bolt on

viridis — Mon, 16 Feb 2015 01:58:38 GMT

Classed not classic

Re: Free data bolt on

Anonymous — Mon, 16 Feb 2015 16:04:33 GMT

Screen shot as requested.

Re: Free data bolt on

viridis — Mon, 16 Feb 2015 16:06:18 GMT

Still as i said, it's just breaking it down as the data part is always listed as a bolt on for some reason.

Re: Free data bolt on

jonsie — Mon, 16 Feb 2015 16:10:30 GMT

It's not extra, just tells you what you have.

Re: Free data bolt on

MI5 — Mon, 16 Feb 2015 16:23:10 GMT

Yes, as suspected and mentioned above.
That's the standard layout and only one 500mb data bolt on I'm afraid.

Re: Free data bolt on

Cleoriff — Mon, 16 Feb 2015 18:07:59 GMT

I think it's good the OP came here for clarification. The layout does make it look as if there are 2 data allowances. Thanks to them for posting the screenshot

Re: Free data bolt on

Anonymous — Mon, 16 Feb 2015 22:56:16 GMT

Thanks to everyone for the rapid response and heip. O2 need to be a more clear with how information is displayed on the website.