topic Re: Data allowance still does not seem to reset properly in Pay Monthly

Data allowance still does not seem to reset properly

cyrillicguy — Sun, 15 Feb 2015 01:19:28 GMT

I'm abroad at the moment, and coincidentally my allowance is supposed to reset whilst I'm outside the UK once again (my billing date is on the 14th). I'm using a local sim+TuGo combi, so I've took the O2 sim out of the phone before jetting off.

I have described a certain glitch earlier (http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Data-allowance-did-not-reset/m-p/839723/highlight/true#M86512). Basically, if I switch my O2 sim off before my billing date, the allowance would not reset after the billing date until I start using my O2 sim again.

Both MyO2 website and the O2 smartphone app still show the last month's remaining data figures, which they shouldn't as my allowances should start afresh after the 14th.

I think that one of the community moderators said that the issue would be forwarded to the techies. Just to let yous guys know that it does not look like the fix is there yet.

I'm going to see what happens when I'm back in the UK tomorrow evening, as I'm going to put my O2 sim back into my handset and start using it. My guess would be that the data allowance would reset then

Re: Data allowance still does not seem to reset properly

Cleoriff — Sun, 15 Feb 2015 07:55:14 GMT

Hi @cyrillicguy

I hope its warmer where you are

I wonder if your data allowance hasn't refreshed because its the weekend? (I know it should refresh regardless of date or time....but it may be another reason) :smileysad:.

I think you are probab;y right in your assumption though ...that when you get back and put your O2 sim back in the phone your data allowance will reset then.

Either way, I know you will update us, so look forward to hearing from you when you get back

Re: Data allowance still does not seem to reset properly

cyrillicguy — Sun, 15 Feb 2015 08:45:37 GMT

@Cleoriff wrote:
Hi @cyrillicguy
I hope its warmer where you are
I wonder if your data allowance hasn't refreshed because its the weekend? (I know it should refresh regardless of date or time....but it may be another reason) :smileysad:.
I think you are probab;y right in your assumption though ...that when you get back and put your O2 sim back in the phone your data allowance will reset then.
Either way, I know you will update us, so look forward to hearing from you when you get back

Warm? Well, dunno about that, but it's still nice enough in Poland just now weatherwise

Re: Data allowance still does not seem to reset properly

Cleoriff — Sun, 15 Feb 2015 09:20:28 GMT

Poland? (Beautiful place)....Though I had visions of you lying on some warm beach in the Bahamas

Re: Data allowance still does not seem to reset properly

jonsie — Sun, 15 Feb 2015 09:49:47 GMT

It's very strange. When I'm in Thailand my allowances always reset at midnight on the button uk time although to be fair the sim is always in the spare Note 2. Like you I use TuGo with a local sim in my Note 4 so I only carry the other phone for when I'm out of wifi range just in case the family want to get in touch plus I have a number of different apps on there.

I'll check the next time I'm overseas as I will probably leave my o2 sim here.

On a side note, Poland is a beautiful place to be although a little cold this time of year. i was a frequent visitor to Krakow when my son was teaching there for 3 years. Love the place!

Re: Data allowance still does not seem to reset properly

cyrillicguy — Sun, 15 Feb 2015 14:20:30 GMT

My guess is that if I had my O2 sim switched on, the allowances would reset no problem, abroad or not.

Krakow you said? that's exactly where I went to this time Some place!

Re: Data allowance still does not seem to reset properly

jonsie — Sun, 15 Feb 2015 16:00:11 GMT

I feel in love with Krakow. Went early February and all the Christmas decorations and lights were still up in the main square....and it snowed for hours. Gorgeous!

Re: Data allowance still does not seem to reset properly

cyrillicguy — Sun, 15 Feb 2015 20:15:48 GMT

Back in the UK. Popped my O2 sim into my phone, checked allowances...all reset... La-di-da! Still a glitch though

Re: Data allowance still does not seem to reset properly

jonsie — Sun, 15 Feb 2015 20:45:01 GMT

Good to hear but as you say, definitely a glitch.

Shame about having to come back to the UK, personally I can't wait to leave again

Re: Data allowance still does not seem to reset properly

Cleoriff — Sun, 15 Feb 2015 21:28:08 GMT

@cyrillicguy wrote:
Back in the UK. Popped my O2 sim into my phone, checked allowances...all reset... La-di-da! Still a glitch though

At least you knew it would work when you posted first thing.....:smileywink:

Re: Data allowance still does not seem to reset properly

cyrillicguy — Sun, 15 Feb 2015 21:49:36 GMT

@jonsie wrote:
Good to hear but as you say, definitely a glitch.
Shame about having to come back to the UK, personally I can't wait to leave again

ah, it's certainly not the worst place in the world

Re: Data allowance still does not seem to reset properly

cyrillicguy — Sun, 15 Feb 2015 21:55:37 GMT

@Cleoriff wrote:
@cyrillicguy wrote:
Back in the UK. Popped my O2 sim into my phone, checked allowances...all reset... La-di-da! Still a glitch though
At least you knew it would work when you posted first thing.....:smileywink:

Not the first time it happened to me. Tried to report it via O2's customer service channels before posting it here, but... Even the ones on the phone sound like they don't bother to even listen - "try to switch your phone on and off , reinstall the app etc..." , all that after me specifically pointing out that both the website and the app were producing exactly the same results...

Re: Data allowance still does not seem to reset properly

Cleoriff — Sun, 15 Feb 2015 22:20:03 GMT

No...what I really meant was this sentence in your first post.....

I'm going to see what happens when I'm back in the UK tomorrow evening, as I'm going to put my O2 sim back into my handset and start using it. My guess would be that the data allowance would reset then