topic Re: Cancel my online order in Pay Monthly

Cancel my online order

Anonymous — Tue, 08 Mar 2022 16:32:40 GMT

Hi. I was wondering how to cancel an online order I placed today? I have the order number but it hasn't been processed so no money has been taken yet [personal details removed]

Re: Cancel my online order

jonsie — Mon, 02 Feb 2015 01:07:25 GMT

Call customer service using the contact link phone numbers at the bottom of every page.

Don't use live chat....

Re: Cancel my online order

Anonymous — Mon, 02 Feb 2015 01:11:40 GMT

Ok thanks. Why shouldn't I use live chat out of interest?

Re: Cancel my online order

Anonymous — Mon, 02 Feb 2015 06:31:38 GMT

Live Chat are non Uk outsourced Callcentres who are normally ok for low level general enquiries.

We don't recommend using this service for account based enquiries.

Once you've cancelled via ringing 202 please keep an eye on your bank account incase a direct debit has been set up.

Re: Cancel my online order

MI5 — Mon, 02 Feb 2015 09:17:08 GMT

Live chat have been known to get it wrong..... regularly 😞

Re: Cancel my online order

Anonymous — Mon, 02 Feb 2015 10:14:50 GMT

Only problem is I'm not currently with o2 so I can't use the 202 number and I'll get charged for using the contact number...

Re: Cancel my online order

Anonymous — Mon, 02 Feb 2015 10:26:40 GMT

Do you know someone who is on an o2 contract already, as you could use their phone to dial 202.

Re: Cancel my online order

MI5 — Mon, 02 Feb 2015 10:39:50 GMT

Call this number from any other phone 0344 8090202

Re: Cancel my online order

Anonymous — Mon, 02 Feb 2015 10:47:10 GMT

Another option if you don't want to get charged for the call is if convenient pop into your local O2 shop and ask to use their in house phone.

Re: Cancel my online order

jonsie — Mon, 02 Feb 2015 11:01:07 GMT

@Anonymous wrote:
Another option if you don't want to get charged for the call is if convenient pop into your local O2 shop and ask to use their in house phone.

...or even your local dhss

Re: Cancel my online order

Danny13 — Wed, 08 Mar 2023 20:44:27 GMT

I want to cancel my Sim card that’s coming tomorrow

Re: Cancel my online order

Danny13 — Wed, 08 Mar 2023 20:47:42 GMT

I want to cancel my Sim card that’s coming tomorrow

Re: Cancel my online order

MI5 — Wed, 08 Mar 2023 21:09:42 GMT

@Danny13

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG).