topic Re: All I want to do is remove any trace of being with O2, why is this so difficult? in Pay Monthly

All I want to do is remove any trace of being with O2, why is this so difficult?

Anonymous — Mon, 19 Jan 2015 15:10:29 GMT

Much to my dismay I find myself having to come back to this forum to further complain about O2 and yet again seek assistance in completing the most basic of tasks.

All I want to do is unlock 2 of my phones from my previous contracts on the same number. After submitting my request via their online form, and talking on chat to ensure it was the correct method, I have heard nothing back and it has been over a week.

I have a blackberry and an iphone from my previous contracts with O2 over a few years ago now, and was told that using the number associatd with them in the submittance form would allow for the phones to be unlocked.

Ofcourse these phones are now both on Pay as You Go after I finally, was able to successfully leave O2.

Please can someone just tell me how to get these phones unlocked? All I want is to be able to send an email to someone who can do something, not be passed back and forth again.

I am sick of waiting. I am sick of being told answers which do not work and I am sick of having to interact with this absolute P.O.S of a company.

MORE INFO:
The recently off contract Iphone does not have a PAYG number associated to it. - I was told to use the previous number which is now ported to Vodafone.
The Blackberry from a couple of contracts ago is using an O2 SIM - was told to use the old Pay Monthly contract No. (which is ported to vodafone.

I have kept the same number through out my contracts with O2

Re: All I want to do is remove any trace of being with O2, why is this so difficult?

viridis — Mon, 19 Jan 2015 14:58:09 GMT

I think you would have to use the payg numbers as they are no longer associated with the old contract number now it has ended.

Re: All I want to do is remove any trace of being with O2, why is this so difficult?

Anonymous — Mon, 19 Jan 2015 15:09:37 GMT

@viridis I've updated the post to make it a bit clearer

I was told to use the old o2 number that was on contract with them because the recently off contract iphone is not associated with any numbers.

@Toby @piperdog123 @jonsie @bandofbrothers @bambino @cleoriff @MI5

Re: All I want to do is remove any trace of being with O2, why is this so difficult?

viridis — Mon, 19 Jan 2015 15:11:37 GMT

I still think you will need to use payg numbers as o2 no longer hold the old contract numbers and you no longer have an active airtime contract associated with any numbers.
Hopefully someone can confirm this for me @Anonymous @MI5

Re: All I want to do is remove any trace of being with O2, why is this so difficult?

Anonymous — Mon, 19 Jan 2015 16:55:12 GMT

Hi,

You need to make the request using the number that was used originally to take out the contract, even if it's on Vodafone now. As it's now a disconnected account the request should be made on the phone. Hope this helps

Re: All I want to do is remove any trace of being with O2, why is this so difficult?

viridis — Mon, 19 Jan 2015 16:57:15 GMT

Thanks @Anonymous
Happy to be corrected.

Re: All I want to do is remove any trace of being with O2, why is this so difficult?

MI5 — Mon, 19 Jan 2015 17:11:13 GMT

You should still be able to use the original contract number but we have seen on here that it does depend on how long ago the number was associated with O2 as it may have dropped off the system and then fail.
If your original number does fail you will have to go down the £15 PAYG route unless you can find someone with a current O2 contract who can do it for you for free still.

Re: All I want to do is remove any trace of being with O2, why is this so difficult?

Anonymous — Mon, 19 Jan 2015 18:16:40 GMT

@Anonymous @MI5

The O2 number used in the Blackberry over 2 years ago and the now finished contract of my old iphone has been ported to vodafone.

I sent the application for the Iphone over a week ago using that old O2 number. I have still heard nothing back.

What do I have to do around here to actually get a response from O2?

As Rosa you are the closest to an O2 rep around here, other than @Toby . May I ask that you contact some one from O2 or provide me with an email address so I can just get this done.

All I want to do is be able to leave this forum and delete everything associated with this POS company.

Re: All I want to do is remove any trace of being with O2, why is this so difficult?

MI5 — Mon, 19 Jan 2015 18:18:45 GMT

2 years is a long time - it may have to be the PAYG route or a friend on contract 😞

Re: All I want to do is remove any trace of being with O2, why is this so difficult?

jonsie — Mon, 19 Jan 2015 18:33:12 GMT

After 2 years I'm afraid your original number will no longer be associated with the IMEI of the phones you are wanting to be unlocked. P&G may be the only option open to you. O2 will only go off the system recognising the number and the IMEI.

Re: All I want to do is remove any trace of being with O2, why is this so difficult?

Anonymous — Mon, 19 Jan 2015 18:38:52 GMT

When the account is closed we advise to do the request over the telephone. Two years is not a long time and the information needed is easily traceable by customer services, also the security checks are done by us, and this is the main reason why most accounts that are no longer in use, get their requests rejected. If you haven't used it in a while you forget. On the phone there are other security questions that we can use, so if it's your account you will know that information and we will do it all for you in a way it doesn't get rejected.

Hope this helps

Re: All I want to do is remove any trace of being with O2, why is this so difficult?

MI5 — Mon, 19 Jan 2015 18:44:09 GMT

Of course it would save so much agent time and customer dissatisfaction if O2 didn't insist on the stupid idea of locking contract phones in the first place.....

Re: All I want to do is remove any trace of being with O2, why is this so difficult?

Anonymous — Mon, 19 Jan 2015 18:44:36 GMT

Just a little clarification, the numbers called are kept for 2years, the ability to check what numbers were used against an imei is not.

Re: All I want to do is remove any trace of being with O2, why is this so difficult?

Anonymous — Fri, 23 Jan 2015 14:47:18 GMT

@Anonymous

It has now been over 20 days and I have still not heard back from o2 with regards to unlocking my recently out of contract iphone.

What a joke.

Please advise on what to do?

I am not going to call customer services from a landline because I will incur fees on their 0800 number. There will be no way to reimburse me for added lost time and cost.

Please may I ask that you somehow find a customer rep to contact me or proceed with this request.

23 days after leaving o2 and I am still having to deal with their crap.

Re: All I want to do is remove any trace of being with O2, why is this so difficult?

jonsie — Fri, 23 Jan 2015 14:49:43 GMT

Incur charges on an 0800 number from a land line? How does that work?

Re: All I want to do is remove any trace of being with O2, why is this so difficult?

Anonymous — Fri, 23 Jan 2015 14:52:07 GMT

@jonsie my mistake, the number doesn't incur charges. However I am not going to waste any more of my time waiting on hold.

Having read my previous experiences, do you feel that this is a reasonable request?

Re: All I want to do is remove any trace of being with O2, why is this so difficult?

Anonymous — Fri, 23 Jan 2015 14:56:12 GMT

@Anonymous can you give @Anonymous a hand?