topic Re: Data not reset on billing date.. in Pay Monthly

Data not reset on billing date..

Anonymous — Fri, 16 Jan 2015 23:26:14 GMT

My bill was produced on the 14th jan. So my data should have reset, however it hasn't. I've now run out of internet and O2 was closed so spoke to someone on chat. The chat advisor said that id used all my data. I said that was impossible as I use wifi most of the day. He said my phone was set to shared data.. If I haven't got any other devices connected to my mobile how is that possible? Has anyone else had a similar problem?

Re: Data not reset on billing date..

Cleoriff — Fri, 16 Jan 2015 23:37:24 GMT

You really need to ring CS on 202 contract and 4445 PAYG...only they can check this for you. Live chat are not the best route to sort this for you sadly..

Re: Data not reset on billing date..

Cleoriff — Fri, 16 Jan 2015 23:43:31 GMT

Just to add some other info that may help in the future

If you are pay monthly you can check which dates your data was used. Also have a look in the settings under data usage and you should see which apps are using the most. You could also download Onavo to monitor daily usage. Facebook with it's auto video play could be the culprit.

https://play.google.com/store/apps/details?id=com.onavo.android.onavoid&hl=en_GB

Credit to jonsie for this info.

Re: Data not reset on billing date..

Anonymous — Fri, 16 Jan 2015 23:46:56 GMT

Hi there

seems like you're not the only one, few others reported similar issue.

Try disconnecting from wifi and check your allowances again after midnight.

And definitely do not use live chat.

Re: Data not reset on billing date..

Anonymous — Sat, 17 Jan 2015 00:15:39 GMT

If it's Facebook auto play then go into your Facebook settings turn video auto play to off, that should solve it & saves battery as well

Re: Data not reset on billing date..

Anonymous — Sat, 17 Jan 2015 09:28:49 GMT

Hi @Anonymous

There have been some issues with data resetting.You would need to speak to 202 for this and they can help you.

As for the shared tariff, that's got nothing to do with this. Most customers are now put on them when they connect or upgrade to make it easier for them in the future, if they want to had other devices to their account and use shared data.

Hope this helps

Re: Data not reset on billing date..

Anonymous — Mon, 19 Jan 2015 11:00:29 GMT

Thanks for your help. All sorted now

Re: Data not reset on billing date..

Cleoriff — Mon, 19 Jan 2015 12:02:02 GMT

@Anonymous wrote:
Thanks for your help. All sorted now

Hi @Anonymous Did it reset automatically or did CS reset it for you?. Either way, pleased your problem is sorted now :smileywink:.

Re: Data not reset on billing date..

Anonymous — Wed, 21 Jan 2015 14:06:13 GMT

Hi @Anonymous glad it's sorted now. I'm curious to know the same as @Cleoriff, was it done by CS or autimatically?

Re: Data not reset on billing date..

Anonymous — Wed, 21 Jan 2015 15:04:33 GMT

I have the same issue..i have 2Gb of data...Mt account online shows i have not used any data ..... i unfortunately went to Live Chat .. what i cannot understand is why O2 would allow such bad service... they did not have a clue about my problem and told me to wait 24/48 hours and it will be corrected! guess what ... it is still the same NO DATA ... they even gave me 500 mb of data...guess what... it shows added online ... but i have still have no data.

How did you get it sorted?

thanks

Re: Data not reset on billing date..

MI5 — Wed, 21 Jan 2015 15:12:34 GMT

@Anonymous wrote:
I have the same issue..i have 2Gb of data...Mt account online shows i have not used any data ..... i unfortunately went to Live Chat .. what i cannot understand is why O2 would allow such bad service... they did not have a clue about my problem and told me to wait 24/48 hours and it will be corrected! guess what ... it is still the same NO DATA ... they even gave me 500 mb of data...guess what... it shows added online ... but i have still have no data.

How did you get it sorted?

thanks

Do you mean your phone won't connect to data?

Or some other problem?

What phone is it and what happened for it to stop?

Re: Data not reset on billing date..

Anonymous — Wed, 21 Jan 2015 20:24:23 GMT

@Anonymous you state that myo2 states you have not used data but you cannot connect.

There is a known issue about data not updating and the post above from rosadosc (who is o2 staff posting in a personal capacity) clearly advises to call 202 to resolve.

We do not recommend Live Chat on here for account based queries. Please follow the advice given.

Re: Data not reset on billing date..

jonsie — Wed, 21 Jan 2015 20:47:37 GMT

Live chat? Standard answer is that it's sorted and all will be ok in 48 hours....and there is a pot of gold at the end of the rainbow:smileywink:

Re: Data not reset on billing date..

Anonymous — Fri, 23 Jan 2015 11:18:17 GMT

I spoke to chat and they sounded like they didnt have a clue either. I was persistent and asks them to explain to me how I could have used 2gb of data iness then 24hrs. It's impossible when your phones connected to wifi most of the day. He had a look and realised it was a problem with a setting on my account to do with shared data. Apparantley this isn't re setting like normal, so he changed my setting to normal data and said to reset the phone after midnight as it doesn't kick in till next day. All was ok after that. I did call CS tho and double check that all my settings were as they should be and he said it was fine and that when I upgraded they may have made a mistake with the setting in store.

Re: Data not reset on billing date..

Anonymous — Fri, 23 Jan 2015 11:20:17 GMT

Facebook auto play is switched off already. But thanks for that. Was a he real problem with data not resetting

Re: Data not reset on billing date..

Anonymous — Fri, 23 Jan 2015 11:21:44 GMT

Chat changed the setting on my account from shared data to normal data and all is ok now

Re: Data not reset on billing date..

jonsie — Fri, 23 Jan 2015 17:38:12 GMT

Fingers crossed that it is all sorted for you now