topic Re: UK Shared Data in Pay Monthly

UK Shared Data

Anonymous — Sun, 11 Jan 2015 11:02:51 GMT

Earlier this week I successfully signed up to a Shared Data plan: One Pay Monthly Refresh contract is the "leader" with 5Gb data allowance sharing with two "member" Pay Monthly Simplicity contracts.

A new page has appeared in My O2 which shows in a nice graphical way the leader and the member devices and how much data is being used by each device and how much is left etc. However, after nearly one week of data usage the member devices, the overall leader allowance is still showing 5Gb - and the members are showing up as having not consumed any data.

My question is: what is the length of the time-delay between the time that data is consumed and the time that it shows up on the data sharing page My O2?

Many thanks in advance for any help with this.

Re: UK Shared Data

Cleoriff — Sun, 11 Jan 2015 11:06:15 GMT

I think I will call @Anonymous to answer this one..as she recently printed an article on data sharing tariffs

She works for O2 and posts on here to assist ...

Re: UK Shared Data

Anonymous — Sun, 11 Jan 2015 11:13:23 GMT

I would have though it ,as other normal data usage should update at Midnight.

Re: UK Shared Data

gemz4the1 — Sun, 11 Jan 2015 11:20:46 GMT

I think it usually takes up to 24 hours for the data usage to update

Re: UK Shared Data

Anonymous — Sun, 11 Jan 2015 11:42:03 GMT

sorry, busy with the o2 travel project

I have done a bit of digging about this one. Data is suppose to show 20/30 minutes after it has been used by the way.

So that is a fault! Whilst digging for information I've discovered an issue with data resetting on my o2 and the shared tariffs are one of the ones affected. So it has been reported, and IT are working on it.

If you can, ring 202 and report it. They will raise a case for your account also. That way your account will be monitored for the fault.

Hope this helps.

Re: UK Shared Data

Anonymous — Sun, 11 Jan 2015 11:43:51 GMT

Many thanks for your advice @Anonymous - makes sense - will call in to 202 as suggested.

Re: UK Shared Data

Anonymous — Sun, 11 Jan 2015 11:55:29 GMT

@Anonymous wrote:
sorry, busy with the o2 travel project

I have done a bit of digging about this one. Data is suppose to show 20/30 minutes after it has been used by the way.
So that is a fault! Whilst digging for information I've discovered an issue with data resetting on my o2 and the shared tariffs are one of the ones affected. So it has been reported, and IT are working on it.
If you can, ring 202 and report it. They will raise a case for your account also. That way your account will be monitored for the fault.
Hope this helps.

That helps greatly rosadosc thank you.

Its been thought that the system catches up on Data usage at Midnight.

Re: UK Shared Data

Cleoriff — Sun, 11 Jan 2015 11:56:04 GMT

Thanks for clarifying that @Anonymous ...I wouldn't even attempt to answer.... as personally, I had no clue....

Re: UK Shared Data

Anonymous — Sun, 11 Jan 2015 12:24:06 GMT

No worries @Anonymous . The more examples they have , the better. It makes It's job easier and it gets fixed faster

Re: UK Shared Data

MI5 — Sun, 11 Jan 2015 12:26:26 GMT

@Cleoriff wrote:
Thanks for clarifying that @Anonymous ...I wouldn't even attempt to answer.... as personally, I had no clue....

Good advice for everyone to note @Cleoriff

Too many questions are confused by people posting stuff that they have no knowledge of 😞

Re: UK Shared Data

Anonymous — Thu, 26 Feb 2015 21:09:08 GMT

I have just put both data sims in my new tablets wanting to set up data share but because the second tablet arrived a lot later it appears I've lost the data sharing facility. How can I get this facility back short of sending the tablets back and cancelling the contracts?

Re: UK Shared Data

MI5 — Thu, 26 Feb 2015 21:12:16 GMT

Check in your My O2 http://www.o2.co.uk/myo2 to see if shared data is set up on your master account.
If so, you can then add other sim card details to the master.
If you are having trouble with this or no master account is set up give cs a call on 202 tomorrow.