topic Re: O2 in Droitwich (WR9) in Pay Monthly

O2 in Droitwich (WR9)

Anonymous — Fri, 09 Jan 2015 16:24:01 GMT

O2 network down in Droitwich for nearly a week now. Any phone working on the O2 network (O2, Tesco, GiffGaff) almost totally useless. No signal (well, intermittently one bar, but usually no network at all) for calls or Data. Contacted them via live chat - not at all interested. Contacted CEO - not very interested but have written again in the hope that they would accept that they must have someone within the company with some idea of when service is likely to be resumed!! When my contract is finished I'll be off to EE I think..........

Re: O2 in Droitwich (WR9)

Anonymous — Fri, 09 Jan 2015 16:29:21 GMT

Hi

You can now ask customer services to email and or text you on the status of your mast which I assume is showing at fault. Check here http://status.o2.co.uk

O2 have been known to offer a Goodwilll gesture for prolonged downtime if you ask but they don't have to as this is covered in their T&C.

Re: O2 in Droitwich (WR9)

Anonymous — Fri, 09 Jan 2015 16:32:50 GMT

Just checked and as you say their are mast issues.

Live results for WR9

Sorry we're currently working on a phone mast in this area

You might experience problems making calls, using the internet, or sending/receiving emails.
Updated 16:00 (refreshed hourly). Recent faults might not show yet.

Normal coverage for Voice, text and email (2G)
Making calls, sending texts, using email on your phone.
Good indoors and outdoors.

Normal coverage for Mobile internet and voice (3G)
Fast networking. For smartphones, dongles and tablets.
Good indoors and outdoors. Good for mobile broadband.

Re: O2 in Droitwich (WR9)

Anonymous — Fri, 09 Jan 2015 16:41:31 GMT

Yes I know they are working on the mast - what gets me is that they seem to have absolutely NO idea of when this work will be completed! Any company that undertakes maintenance/installation work with no target completion time or any idea of how long it may take must be a very, very inefficient one......... Mind you - if they have no target times or aims then bags me a job as a technician there - must be a doddle!!

Re: O2 in Droitwich (WR9)

MI5 — Fri, 09 Jan 2015 16:44:45 GMT

Maintenance and repairs are outsourced and not directly linked with O2 so CS wouldn't get regular updates.
There is a new system in place whereby O2 will text and email updates to you but this is new and we're not sure how well it works tbh.....

Re: O2 in Droitwich (WR9)

Anonymous — Fri, 09 Jan 2015 16:47:25 GMT

In their T&C it says "we'll try to fix it quickly."

Weather , engineers , parts and in some cases permission to enter land may be factors too.

As I say you can request for updates if you ring customer services.

Re: O2 in Droitwich (WR9)

Anonymous — Fri, 09 Jan 2015 16:55:04 GMT

They may say that they 'try to fix it quickly' but I see little sign of that.

I can't believe that people accept a weeks (or more as it's ongoing) loss is acceptable. If BT dropped it's service to a whole area for a week there would be uproar! What the heck makes O2 so special!!

Re: O2 in Droitwich (WR9)

Anonymous — Fri, 09 Jan 2015 16:57:50 GMT

As a fellow customer like you ,I agree.

I had intermittent coverage for 2 weeks a while back which was frustrating to say the least.

Re: O2 in Droitwich (WR9)

MI5 — Fri, 09 Jan 2015 16:59:07 GMT

Aren't all the mobile networks the same....?

Re: O2 in Droitwich (WR9)

Anonymous — Fri, 09 Jan 2015 17:00:43 GMT

Coverage in WR9 has always been patchy where 3G is concerned. I have complained before, but never got answers or replies.

All works mobiles here are on O2, so getting hold of people (the works site is quite large) is a nightmare!

I've found that turning 3G off & back on again connects my own phone, but it only last for a couple of seconds.

Travelling near the mast in question, it never seems like anyone is working on it, so perhaps O2 are expecting it to repair/upgrade itself?

Very poor, O2, very poor!!

Re: O2 in Droitwich (WR9)

jonsie — Fri, 09 Jan 2015 17:30:39 GMT

@Anonymous wrote:

Travelling near the mast in question, it never seems like anyone is working on it, so perhaps O2 are expecting it to repair/upgrade itself?

Very poor, O2, very poor!!

Miracle, not with O2. Unfortunately mast repairs can depend on a number of factors including access to the site, parts supply, weather etc.

They are aware and will get it resolved as soon as possible.

Re: O2 in Droitwich (WR9)

Anonymous — Fri, 09 Jan 2015 17:43:01 GMT

That's interesting Woody44. Got any details on number affected, times that you have viewed the mast with no work going on etc? I ask as I'm getting a case together to send to Offcom as I don't believe that the mobile companies contract coverage for such issues is either fair or reasonable. It's time to take them to task and I'm quite happy to get the ball rolling.

Re: O2 in Droitwich (WR9)

MI5 — Fri, 09 Jan 2015 17:47:37 GMT

Ofcom have already investigated and it was on Watchdog recently - You can probably view the programme on line somewhere if you Google for it.

Re: O2 in Droitwich (WR9)

Anonymous — Fri, 09 Jan 2015 17:59:33 GMT

I did indeed watch it. But in my opinion the Ofcom investigation failed to take on the relevant legal issues (not unusual for such a wimpy organisation). Ofcom needs continuous pressure (along with equivilent pressures onto MP's etc) to be made to deal with the issues in the best interests of the consumer. I have both the time and the ability to write to both factions continuously.

Re: O2 in Droitwich (WR9)

MI5 — Fri, 09 Jan 2015 18:22:00 GMT

Go for it

Re: O2 in Droitwich (WR9)

jonsie — Fri, 09 Jan 2015 18:29:11 GMT

Good luck and please come back with any update....

Re: O2 in Droitwich (WR9)

Anonymous — Sat, 10 Jan 2015 10:19:25 GMT

It's great isn't it?

As reported yesterday (9th), the O2 status checker said:-

Live results for WR9
Sorry we're currently working on a phone mast in this area
You might experience problems making calls, using the internet, or sending/receiving emails.
Updated 16:00 (refreshed hourly). Recent faults might not show yet.

Now the following day (10th) it says:-

Live results for Droitwich, Worcs, England, WR9 9HE

Sorry we're currently investigating reports that a phone mast in this area isn't working.
This means you might experience problems making calls, using the internet, or sending / receiving emails.

Updated 10:00 (refreshed hourly). Recent faults might not show yet

Now with the best will in the world, if their engineers had been 'working' on the mast yesterday then presumably they would have been aware that it was not actually working? Do O2 actually know very much about their nework??? Still out and they still have no idea when they may get it back. Abject inefficiency......

Re: O2 in Droitwich (WR9)

Anonymous — Sat, 10 Jan 2015 11:44:51 GMT

@Anonymous wrote:
Yes I know they are working on the mast - what gets me is that they seem to have absolutely NO idea of when this work will be completed! Any company that undertakes maintenance/installation work with no target completion time or any idea of how long it may take must be a very, very inefficient one......... Mind you - if they have no target times or aims then bags me a job as a technician there - must be a doddle!!

Can I have the full post code @Anonymous ? I'll try and see if I can get a bit more info.

Re: O2 in Droitwich (WR9)

Anonymous — Sat, 10 Jan 2015 13:53:09 GMT

Its WR9 9HE. However virtually all of Droitwich has little or no signal.........

Re: O2 in Droitwich (WR9)

jonsie — Sat, 10 Jan 2015 13:55:50 GMT

@Anonymous wrote:
Its WR9 9HE. However virtually all of Droitwich has little or no signal.........

Is this a recent problem? How long left on your contract?