topic Re: My Monthly Bill in Pay Monthly

My Monthly Bill

Anonymous — Mon, 22 Dec 2014 10:09:29 GMT

I'm having a bit of trouble understanding my monthly bill. It says my tarriff bill, my device plan, and latest airtime bill but doesn't give me a total amount that i am paying - am i paying all three of these?

if so where is the airtime bill coming from?

Re: My Monthly Bill

Bambino — Mon, 22 Dec 2014 10:22:59 GMT

This should explain things for you: http://www.o2.co.uk/refresh

Re: My Monthly Bill

Anonymous — Mon, 22 Dec 2014 10:22:43 GMT

Refresh is split into two parts.

Airtime and handset plan.

http://www.o2.co.uk/refresh

If you get stuck in understanding your bill then you can speak to O2 Customer Services or one of the staff in an O2 shop

202 for Contract.

http://www.o2.co.uk/contactus

Re: My Monthly Bill

Cleoriff — Mon, 22 Dec 2014 10:23:10 GMT

@Anonymous wrote:
I'm having a bit of trouble understanding my monthly bill. It says my tarriff bill, my device plan, and latest airtime bill but doesn't give me a total amount that i am paying - am i paying all three of these?

if so where is the airtime bill coming from?

If you are on the Refresh Tariff....your bill is shown in 2 parts...The device and airtime....

Re: My Monthly Bill

MI5 — Mon, 22 Dec 2014 10:39:01 GMT

Your airtime package and device plan added together give you your total monthly bill.

Re: My Monthly Bill

Anonymous — Mon, 22 Dec 2014 10:45:50 GMT

Airtime+device = monthly payment

Re: My Monthly Bill

Anonymous — Mon, 22 Dec 2014 12:27:15 GMT

Why have you altered the monthly bill set up ? Where is your VAT number to make it a legitimate bill ? Is it programmers gone mad and change for the sake of change ? It was much simpler before.

Re: My Monthly Bill

MI5 — Mon, 22 Dec 2014 12:30:49 GMT

@Anonymous wrote:
It was much simpler before.

I have to agree

Re: My Monthly Bill

Cleoriff — Mon, 22 Dec 2014 12:51:42 GMT

@MI5 wrote:
@Anonymous wrote:
It was much simpler before.
I have to agree

Can I just ask @MI5 Do you now have to request a vat invoice if you want it?

Re: My Monthly Bill

MI5 — Mon, 22 Dec 2014 12:56:02 GMT

No idea as I don't require vat invoices but I do know my current bill period is messed up on some accounts.
I'm just waiting to see if it corrects itself after a billing cycle has completed or not.

Re: My Monthly Bill

Cleoriff — Mon, 22 Dec 2014 13:18:50 GMT

I have just checked a thread/post from January 2014. It seems some get them and some don't

Pablo (exO2 employee) stated :

"Just to confirm airtime plans can be recurring vat invoiced, and the setup is relatively straightforward. Phone plans can't, and there doesn't seem to be any information on why, just that it can't be done. Singular statements can be ordered, but you'd have to do that month by month".

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/O2-and-VAT-invoice/m-p/601148/highlight/true#M60709