topic Re: DPD Tracking number not working? in Pay Monthly

DPD Tracking number not working?

Anonymous — Mon, 15 Dec 2014 19:08:12 GMT

I upgraded online yesterday and today I was given a tracking number.

However this number is not recognised on the DPD website - does anyone know why this would be happening?

Thanks

Re: DPD Tracking number not working?

MI5 — Mon, 15 Dec 2014 19:10:17 GMT

Are you sure it's DPD and not UK Mail ?

Re: DPD Tracking number not working?

Anonymous — Mon, 15 Dec 2014 19:13:01 GMT

O2 help link -> http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order

If your sure which courier firm it is you could ring them directly or ring O2 O2 Customer Services. 202 for Contract. 4445 for PAYG.

Re: DPD Tracking number not working?

Cleoriff — Mon, 15 Dec 2014 19:13:38 GMT

@MI5 wrote:
Are you sure it's DPD and not UK Mail ?

Yes. I would be surprised if DPD were the courier?

Re: DPD Tracking number not working?

Anonymous — Mon, 15 Dec 2014 19:13:51 GMT

Courier name	DPD UK
Dispatch date	15 Dec 2014

This is what it states on my O2, although my previous phones have been sent via UK mail....

Re: DPD Tracking number not working?

MI5 — Mon, 15 Dec 2014 19:15:07 GMT

Just for a laugh, try the tracking number in the UK Mail website

Re: DPD Tracking number not working?

Anonymous — Mon, 15 Dec 2014 19:17:01 GMT

Not working on UK Mail either!

Re: DPD Tracking number not working?

Bambino — Mon, 15 Dec 2014 19:19:21 GMT

If you've only been given the tracking number today it may not have filtered through the system yet.

Re: DPD Tracking number not working?

Cleoriff — Mon, 15 Dec 2014 19:21:11 GMT

@Bambino wrote:
If you've only been given the tracking number today it may not have filtered through the system yet.

True @Bambino I usually find if I am given a tracking number, it refreshes and goes 'live' after midnight...

Re: DPD Tracking number not working?

Cleoriff — Mon, 15 Dec 2014 19:22:48 GMT

Just to add. If it is DPD you have a good chance of it arriving. One of the best courier services in my humble opinion....

Re: DPD Tracking number not working?

Anonymous — Mon, 15 Dec 2014 19:37:08 GMT

O2 also uses DPD, that's what I.was told by customer services a while ago. As mentioned, try tracking after midnight.

Re: DPD Tracking number not working?

Anonymous — Mon, 15 Dec 2014 19:43:41 GMT

Thanks for all the help, I'll try again in the morning

Just out of interest, how long does Click and Collect usually take? I ordered on Sunday, so could I expect it tomorrow?

Re: DPD Tracking number not working?

Anonymous — Mon, 15 Dec 2014 19:47:25 GMT

They'll tell you.

O2 help link -> http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New%2CKB=Companion%2Cquestion%3Dref%28user%29%3Astr%28Mobile%29%2CCASE%3D51243

We are all customers with no access to that info.

Re: DPD Tracking number not working?

MI5 — Mon, 15 Dec 2014 19:53:20 GMT

@Anonymous wrote:
Thanks for all the help, I'll try again in the morning

Just out of interest, how long does Click and Collect usually take? I ordered on Sunday, so could I expect it tomorrow?

It all depends if the item ordered is in stock or not.....

Re: DPD Tracking number not working?

Anonymous — Thu, 18 Dec 2014 15:44:10 GMT

Hi @Anonymous and welcome to the community.

Have you been able to track your parcel yet or are you still having trouble?

Re: DPD Tracking number not working?

Anonymous — Wed, 05 Oct 2016 09:17:34 GMT

I am having the same issue - order states it was dispatched yesterday however when i have tried to tack this on DPD website today it does not return anything?

@Anonymous wrote:

I upgraded online yesterday and today I was given a tracking number.

However this number is not recognised on the DPD website - does anyone know why this would be happening?

Thanks