topic Re: Paper Billing in Pay Monthly

Paper Billing

IT — Fri, 05 Dec 2014 18:42:45 GMT

Hi,

I have just received my latest bill through the post with a note enclosed stating that from 1st January 2015 I will be charged an extra £1.50 per month unless I change to paperless billing.

I have been with O2 since the Cellnet days and am incenced that I am expected to pay extra for what has always been described on my account as free paper billing.

Can O2 really do this or do I have cause to complain that this is against the terms and conditions?

Re: Paper Billing

Anonymous — Fri, 05 Dec 2014 18:48:01 GMT

Hi

I would think they can change as they see reasonable. It's all about being Green nowadays.

I went with paperless with some of my providers as they wanted to charge a small fee too.

Re: Paper Billing

MI5 — Fri, 05 Dec 2014 19:02:40 GMT

Everything you get through the post is available to download through My O2 to print yourself if you want a piece of paper in your hand.
Too much wasted expense and resource these days so I welcome all initiatives such as this.
You might not be around long enough to feel fully incensed when all the ozone has been depleted and we are all under water from the melting of polar ice caps, but our children will be and they won't be happy - nor interested in your paper bill

Re: Paper Billing

IT — Fri, 05 Dec 2014 19:24:02 GMT

Well, that's me told!

I just hope that my postman gets his P45 by email for the sake of future generations.

Re: Paper Billing

MI5 — Fri, 05 Dec 2014 19:26:12 GMT

All depends if you have any desire for future generations or not......?
However, I don't think your postie has anything to worry about on the job front !

Re: Paper Billing

Anonymous — Fri, 05 Dec 2014 19:28:43 GMT

Change is sometimes hard to accept.

This particular one for the environment I'm sure you can appreciate is a good one.

Re: Paper Billing

Cleoriff — Fri, 05 Dec 2014 19:58:32 GMT

I feel as strongly as @MI5 on this one.....although struggled with the concept initially. Now anything that saves our planet is the way to go...

One thing that does brass me off however is when a company requires ID and wants to see a bill with your address on...Its as if they are still staggering about in the dark ages

Re: Paper Billing

Bambino — Fri, 05 Dec 2014 20:32:11 GMT

Paperless billing is fairly commonplace these days. BT will charge you for a paper bill. So will Sky. Apart from it being environmentally beneficial, it must save big companies millions in paper costs and postage. Unfortunately, they don't pass those savings on to the consumer.

Re: Paper Billing

jonsie — Sat, 06 Dec 2014 10:12:50 GMT

Virginmedia also charge for paper billing. It's easier online, no private papers to file and much better for thee planet.

Re: Paper Billing

Anonymous — Sat, 06 Dec 2014 10:38:42 GMT

Almost all major service providers now do paperless as default. Utilities, tv, phone, broadband, bank statements in some cases.

Paper is definitely being phased out. Cheaper. Better for the environment.

The argument about savings being passed on, for example our mobile contracts in the uk are noticeably cheaper than other parts of the western world. ....

Re: Paper Billing

Anonymous — Sat, 06 Dec 2014 10:52:33 GMT

There several options now: 1.50 itemised paper bill, 1.00 summary paper bill or online for free.

Since you obviously have access to the internet, the online option would make more sense. Also it will give you a lot more information and faster,i.e., u can check unbilled usage, find out how much your bill is on your billing date, so no wasting a few days waiting for the post,etc...

Re: Paper Billing

Cleoriff — Sat, 06 Dec 2014 13:21:57 GMT

As I said earlier, I am totally in favour of it. Tends to cause a bit of a problem though when being asked for ID and some places need to see a bill with your home address clearly stated... They need to reconsider this....

Re: Paper Billing

jonsie — Sat, 06 Dec 2014 14:58:21 GMT

I only have a problem with bank statements. When I apply for a multi-entry visa they want bank statements for proof of funds. They won't accept online statements so I have to change the statement options 1 month before applying. Otherwise I have no problems with paperless billing. It would be different for businesses or self employed workers though.