topic Re: Absolutely sick of constant reception issues in Pay Monthly

Absolutely sick of constant reception issues

Anonymous — Wed, 12 Nov 2014 13:45:27 GMT

Can anyone explain to me why on earth my data drops down from 4G to G EVERY day after 1pm??

I didn't used to have this issue but the last couple of weeks it is happening every day without fail. The hilarious thing about it is that it only happens on my Note 3 which is on a regular consumer account. My Blackberry Z10, on my business account, maintains 4G.

HOW?

Telling the phone to scan for network providers and readding it to O2 makes no difference. Rebooting the handset makes no difference. Please somebody from O2, explain to me what is being done to my account.

Re: Absolutely sick of constant reception issues

Anonymous — Wed, 12 Nov 2014 13:54:28 GMT

Sorry to hear you're having issues. We are all customers here tho.

Maybe your SIM is becoming faulty and needs replacing?

Re: Absolutely sick of constant reception issues

Anonymous — Wed, 12 Nov 2014 14:03:44 GMT

Sounds like possible mast congestion to me

Check http://status.o2.co.uk and use the MYNETWORK App to report what service your getting.

Re: Absolutely sick of constant reception issues

MI5 — Wed, 12 Nov 2014 14:09:00 GMT

Swap sim cards between your 2 phones for a day.
If the Note 3 still drops 4G it's a faulty phone, if the BB drops signal, you have a faulty sim card.

Re: Absolutely sick of constant reception issues

Anonymous — Wed, 12 Nov 2014 15:29:44 GMT

Hi all,

Cheers for the responses. I have just now taken the sim out of the Note 3 and put it into the Blackberry and low and behold, the Blackberry went straight onto 4G.

Now, normally I would say right, OK, the Note is faulty. However, it is only here, on this mast. Every evening when I drive away from work it will switch back to first H+ and then 4G at a certain point of the journey, so that's even stranger.

I've put the Blackberry sim into the Note 3 and it has gone straight to 4G but quickly switched to H+.

I've now put everything back where it started and I have 4G again on the Note on its original sim. So why does it drop down every day after 1pm, and no matter how many reboots I do it refuses to go back onto 4G etc., yet I put the sim in another handset temporarily and then move it back and all is fine?!

Re: Absolutely sick of constant reception issues

MI5 — Wed, 12 Nov 2014 15:34:15 GMT

It might have been a build up of static on the sim card which you have now discharged by removing it from the phone.
Anything else would be guesswork.......

Re: Absolutely sick of constant reception issues

Anonymous — Wed, 12 Nov 2014 16:04:58 GMT

bandofbrothers wrote:
Sounds like possible mast congestion to me

Check http://status.o2.co.uk and use the MYNETWORK App to report what service your getting.

Indeed, it's pretty grim reading to see the following whenever checking the service status. Every day, every week - o2's answer "have a new sim card".

Sorry we are experiencing high service demand in this area
A mast close to your location is experiencing a high level of demand for service. This can cause intermittent service for calls, texts and data. We’re working to improve it as quickly as we can. Sorry for any inconvenience.
Updated 15:30 (refreshed hourly). Recent faults might not show yet.

Yet underneath the message they report that:

Normal coverage for Voice, text and email (2G)
Making calls, sending texts, using email on your phone.
Good indoors and outdoors.
Normal coverage for Mobile internet and voice (3G)
Fast networking. For smartphones, dongles and tablets.
Good indoors and outdoors. Good for mobile broadband.
Normal coverage for Mobile Internet (4G)
Seamless connectivity and mobile internet.
Good indoors and outdoors. Good for mobile broadband.
- O2 - your mixed messages do not compute

Re: Absolutely sick of constant reception issues

Cleoriff — Wed, 12 Nov 2014 17:10:50 GMT

Certainly mixed messages @Anonymous As I understand it the top part of the graph (showing problems) is the only one that pops up when experiencing problems and refreshes constantly. ...

Still doesnt compute though...:smileysad:

Re: Absolutely sick of constant reception issues

MI5 — Wed, 12 Nov 2014 21:34:55 GMT

The top part informs you of any current faults. The bottom part is what you get in normal circumstances when the service is without faults.

Re: Absolutely sick of constant reception issues

Cleoriff — Wed, 12 Nov 2014 21:55:39 GMT

@MI5 wrote:
The top part informs you of any current faults. The bottom part is what you get in normal circumstances when the service is without faults.

Nearly right then @MI5

Re: Absolutely sick of constant reception issues

Anonymous — Thu, 13 Nov 2014 07:20:45 GMT

The issue is that the top part is ALWAYS informing me of a problem, it never seems to go away.

Re: Absolutely sick of constant reception issues

Anonymous — Thu, 13 Nov 2014 07:50:52 GMT

For people having these issues right now I certainly understand O2 statement of their network future plans is a long time to wait for this to come about.

http://www.o2.co.uk/connectivity/network-coverage/the-next-big-thing

I truly hope this does improve for you asap.

Re: Absolutely sick of constant reception issues

jonsie — Thu, 13 Nov 2014 09:38:15 GMT

Always false hope and promises from O2! Peronally I had enough but if you are in a long contact your options are fairly limited I'm afraid....

Re: Absolutely sick of constant reception issues

Cleoriff — Thu, 13 Nov 2014 13:35:52 GMT

@Anonymous wrote:
The issue is that the top part is ALWAYS informing me of a problem, it never seems to go away.

Other than putting a complaint in...or contacting CS to voice your concerns...I can't see a way round this.

If you ring CS they may well give you a goodwill gesture of a reduction in payment. Please note I say they may.

They have no obligation to do so, however one or two others posted on here that they had been lucky...:smileywink:

Re: Absolutely sick of constant reception issues

Anonymous — Mon, 24 Nov 2014 13:51:52 GMT

Well I am truly fed up with all this now. I'm going to have to call O2 at some point, but I don't have time to spend 40 mins on the phone during the day 😞

I have found that every day, when the phones both switch to G, if I take the sim out of each handset, swap them over, boot the phones up, they both go onto 4G again. Put them back into the original handset and they go back to 4G.

If I do not do this, I cannot get better than G. If I do do it, it works every time without fail.

This is ridiculous and isn't something that I should have to do. If 4G is available, why am I being denied it until I do this? And what is it that's different about how the phone registers itself back on th enetwork after sim change that gets it back on 4G?

Like I say, this is absolutely rock solid consistent.

Re: Absolutely sick of constant reception issues

MI5 — Mon, 24 Nov 2014 13:55:02 GMT

I can only guess that either it is a static build up on the sim card that is dropping to G and you are clearing it by removing the sim or (less likely) it is just the process of re-registering on the network that is helping....?
If you can, leave the sim's switched over for 24 hours and see if one or the other drops 4g then.

Re: Absolutely sick of constant reception issues

Anonymous — Mon, 24 Nov 2014 13:58:58 GMT

I can't really do that, it would be massively inconvenient unfortunately.

It's not static, as taking the sim out and putting it back in doesn't work. It HAS to be put into the other phone first. This goes for both sims.

It MUST cause something different to happen with registering on the network, else rebooting or searching and re-selecting network provider should do the same thing, surely?

Re: Absolutely sick of constant reception issues

MI5 — Mon, 24 Nov 2014 14:06:07 GMT

Yes, you would think so.
It's very strange and in all honesty I can't see you getting much help from CS.
You would be better off escalating it directly to network support.

Re: Absolutely sick of constant reception issues

Anonymous — Mon, 24 Nov 2014 14:38:40 GMT

I've got a problem additionally, in that where I live has very patchy reception that drops out altogether, often, and I was on the brink of asking for my contract to be cancelled now that I'm having this issue on top of that.

Turns out the house I am buying has 4G reception, and my Mrs' EE reception isn't good there at all.

Could have done without such a twist!

Re: Absolutely sick of constant reception issues

MI5 — Mon, 24 Nov 2014 14:47:17 GMT

I've just gone back and read the whole thread again and at first you said the Z10 was holding a 4g signal and only the Note 3 was dropping ut.
Are you now saying that both phones are dropping 4g at the same time each day?
If so, it has to be signal related (esp as you say they are OK in other areas) so by reporting the fault through the My Network app would seem to be the best course of action for you.....