topic Re: keep my existing number in Pay Monthly

keep my existing number

Anonymous — Sat, 04 Oct 2014 12:56:35 GMT

I have signed up to keep my existing number from giffgaff to my new O2 simplicity sim card. How long will it take to transfer and how will I know when it has transferred?

Re: keep my existing number

Anonymous — Sat, 04 Oct 2014 13:02:20 GMT

Hi

It's usyally within 24 hours.

Pac link http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/544270#U544270

"Once you've given us your PAC:

Note down any important numbers or calendar reminders on your old sim card or mobile, as these won't be transferred. If there's any text or picture messages you'd like to keep, forward them to the temporary mobile number attached to your new sim.
Fill out the Keep my number form. You'll need the following info:
The mobile number you want to keep
The temporary mobile number attached to your new O2 sim - you'll find this on the confirmation letter if you ordered online, or on the sim pack or contract if you bought in-store
Your sim card number
Once you've completed the form, you'll get a confirmation email and text.
On the transfer day, we'll send you another text to keep you up to date.
After this, you'll lose service on your existing mobile number and your O2 sim card. This is perfectly normal, so don't worry.
When you've lost service, make sure you have your new O2 sim in your phone. Switch it off and on every couple of hours until you get an O2 signal. If this doesn't appear, get in touch and we'll sort it out for you."

If you run into any difficulties then first contact the network Cust serv your moving from for help and then O2.

Try re booting your phone to help the connection.

Re: keep my existing number

jonsie — Sat, 04 Oct 2014 13:01:45 GMT

It can take anything from a couple of days to a week in normal circumstances. Were you not given a porting date?

The first sign you know that it is happening is when the giffgaff sim loses network connection, then it's a matter of keep rebooting the phone with the new sim in until it shows network connection.

Re: keep my existing number

jonsie — Sat, 04 Oct 2014 13:03:26 GMT

Bear in mind it's weekend and no porting is done then.

Re: keep my existing number

Anonymous — Sat, 04 Oct 2014 13:03:56 GMT

So I need to keep my giffgaff sim card in my phone for now? It was a payg sim card so I didn't think it would lose any sort of connection.

Re: keep my existing number

Anonymous — Sat, 04 Oct 2014 13:04:52 GMT

A porting date? I didn't manage to do it myself so the guru on the live chat did it for me.

Re: keep my existing number

jonsie — Sat, 04 Oct 2014 13:06:33 GMT

The giffgaff sim will lose connection as they will strip it of the number and it is then just an inactive unprovisioned card. Whilst it's still connected the port hasn't started.

Re: keep my existing number

Anonymous — Sat, 04 Oct 2014 13:07:31 GMT

Ok thank you

Re: keep my existing number

Anonymous — Sat, 04 Oct 2014 13:07:48 GMT

hi, did u give him the number u want to transfer+pac code+ temp o2 number?

Re: keep my existing number

Anonymous — Sat, 04 Oct 2014 13:08:44 GMT

@Anonymous yeah I gave them all of that.

Re: keep my existing number

Anonymous — Sat, 04 Oct 2014 13:13:37 GMT

more than likely it will go trough on tuesday, but keep an eye on the signal from monday just in case. back up anything u have saved on the giffgaff sim because once the sim gets disconnected it's all lost.

Re: keep my existing number

Anonymous — Sat, 04 Oct 2014 13:14:53 GMT

Thank you

Re: keep my existing number

jonsie — Sat, 04 Oct 2014 13:18:23 GMT

Good luck Michael and let us know how you get on

Re: keep my existing number

Anonymous — Sat, 04 Oct 2014 13:19:48 GMT

your welcome and hope it all goes well.

Re: keep my existing number

MI5 — Sat, 04 Oct 2014 16:30:15 GMT

You usually receive an email or text giving you a port in date, but you may not receive this until Monday.
Keep an eye out for it but if not received CS can tell you from the notes on your account.